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Reviewed 12 February 2013

I really have no desire to return to Kathmandu! The most lovely people living in complete chaos.
I chose to stay at Hyatt as they had a spa and i was in need after a 12 day trek to base camp Everest.
I was staying on my own and felt completely safe. Staff were professional. I ate at the pool and food was good. Evening i had room service which was prompt and good.
It appeared to me quite a business style hotel but was set back from the road and nice and quiet.

Date of stay: November 2012
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank TreatmentRooms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ashish Kumar, General Manager at Hyatt Regency Kathmandu, responded to this reviewResponded 8 February 2024

Dear Guest,
Greetings from Hyatt Regency Kathmandu!
Thank you for taking the time to share your feedback from your stay at Hyatt Regency Kathmandu. While we deeply regret that your experience fell short of expectations, we truly appreciate your valuable insights as they help us identify areas for improvement.
We are committed to enhancing our service standards to ensure that every guest receives the exceptional hospitality they deserve.
While we cannot change the past, we would be grateful for the opportunity to welcome you back and showcase the improvements we have made. Your satisfaction remains our utmost priority, and we are dedicated to regaining your trust and confidence in our hotel.
Regards,
Ashish Kumar
General Manager
Hyatt Regency Kathmandu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2013

My brother and I stayed at the Hyatt in Kathmandu for a total of three nights on our way up to Lukla and on the way back. We stayed at this property in 2010 and the service is still superb especially in the dining room. Their breakfast buffet is excellent with a wide variety of choices to satisfy even the most intrepid. The rooms are getting a bit old and jaded. The chain should really consider refreshing the rooms. My only complaint was the room key card. I think during our stay, the key card only worked once properly. Generally, you have to stand there and swipe as many aa 10 times before the lock would open. The front desk is VERY aware of the problem. I overheard several guests complaining of the same issue. I still recommend this hotel as the one to stay in Kathmandu and their close proximity to Boudhnath stupa makes it very special.

Room tip: Ask for a Stupa view room
Date of stay: January 2013
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank CBSCOR
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ashish Kumar, General Manager at Hyatt Regency Kathmandu, responded to this reviewResponded 9 February 2024

Dear Guest,
Greetings from Hyatt Regency Kathmandu!
First and foremost, please accept my sincere apologies for any inconvenience you experienced with the room key card during your stay. It is disheartening to hear that you encountered difficulties with this aspect of your visit, and I want to assure you that we are taking immediate steps to address this issue and enhance the overall guest experience.
On a positive note, I am delighted to hear that you enjoyed the superb service in our dining room and found our breakfast buffet to be excellent. Providing exceptional service and culinary experiences for our guests is our utmost priority, and it is encouraging to hear that we were able to meet your expectations in these areas.
Additionally, I am pleased to hear that you still recommend our hotel as the one to stay in Kathmandu, and I appreciate your recognition of our close proximity to the Boudhnath Stupa.
Your satisfaction is our utmost priority, and we are committed to ensuring that your future experiences with us exceed your expectations.
Regards,
Ashish Kumar
General Manager
Hyatt Regency Kathmandu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2013

I recently returned from Nepal and in Kathmandu I stayed at the Hyatt Regency Hotel.
A beautiful Hotel and a great location close to the Boudha Stupa. The rooms are
very comfortable and the beds heavenly. The hotel lobby is worth a visit alone.
The hotel has an italian restaurant which serves the most delicious food, but it is pricey.
The staff are delightful and nothing was too much.

Date of stay: November 2012
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Holidays2011_01_02
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ashish Kumar, General Manager at Hyatt Regency Kathmandu, responded to this reviewResponded 1 February 2024

Dear Guest,
Greetings from Hyatt Regency Kathmandu!
Thank you for your generous review. We are glad you enjoyed your stay at the hotel.
We look forward to welcome you soon again at the Hyatt Regency Kathmandu.

Regards,
Ashish Kumar
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2013

Just finished a 5 night stay at the Hyatt and was overall satisfied with my stay. I was originally placed in the same hallway as the aircrews and the noise made by the hotel cleaning staff after the crews checked out was absolutely miserable. Amazing that cleaning crews were not aware that they should not be slamming doors at 11:00 in the evening. After complaining the front desk moved me to a much quieter room which made my remaining stay very pleasant. The front desk staff and morning breakfast buffet staff were outstanding. I had dinner one evening at the Rox Restaurant and felt the menu choices were minimal and prices were high. I enjoyed the location since it was a 5 minute walk to the famous Stupa. Overall, I would recommend the Hyatt.

Room tip: Make sure you do not stay in the same wing where the aircrews stay.
Date of stay: January 2013
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank BangkokRon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ashish Kumar, General Manager at Hyatt Regency Kathmandu, responded to this reviewResponded 8 February 2024

Dear Guest,
Greetings from Hyatt Regency Kathmandu!
Thank you for taking the time to share your feedback from your stay at Hyatt Regency Kathmandu. While we deeply regret that your experience fell short of expectations, we truly appreciate your valuable insights as they help us identify areas for improvement.
We are committed to enhancing our service standards to ensure that every guest receives the exceptional hospitality they deserve.
While we cannot change the past, we would be grateful for the opportunity to welcome you back and showcase the improvements we have made. Your satisfaction remains our utmost priority, and we are dedicated to regaining your trust and confidence in our hotel.
Regards,
Ashish Kumar
General Manager
Hyatt Regency Kathmandu

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2013

This is a wonderful hotel in a great location. We were away from the hustle and bustle of the city but close enough to get to the center. Returning to peace and tranquility made for a great vacation. The staff were very helpful and assisted us in planning activities. Highly recommend the hotel.

Room tip: rooms with the stupa view
Date of stay: December 2012
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Satisfied601
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ashish Kumar, General Manager at Hyatt Regency Kathmandu, responded to this reviewResponded 4 February 2024

Dear Guest,

Greetings from Hyatt Regency Kathmandu!

Thank you for your generous review. We are glad you enjoyed your stay at the hotel.

We look forward to welcome you soon again at the Hyatt Regency Kathmandu.

Regards,
Ashish Kumar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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