My husband and I visit Nepal every year, sometimes a couple of times, and always return to Bag Packers Lodge as our base. It is in a prime spot in Thamel for accessing tourist locations, buses, taxis etc to areas further away and also a short walk from local colour and less touristy areas in Kathmandu.
Krishna and his team present a good mix of professionalism and genuine friendliness. They all put themselves out to make sure guests are comfortable and have everything they need, from airport collections to room service. The roof restaurant is a great place to view busy vibrant Thamel and beyond to the mountains of the valley rim. The in-house staff offer a full menu and a willingness to cook or bring in other dishes that you may want to try.
The rooms are simple, clean and some have tv. Wi-fi is available 24hr, there are en suite rooms or shared bathrooms available, as well as a choice of busy street front rooms full of atmosphere and life, and tranquil rooms at the back overlooking quiet shops and houses.
Krishna and the team offer everything that a quality backpacker hotel does; wi-fi, room service, laundry, assistance booking trips or excursions, room service, 24hr reception and concierge, rooms for all budgets and lengths of stay. But, what makes it special is their willingness to go the extra mile. They have helped us to organise and accommodate our own trip customers (see 'Pure Land Expeditions' and 'Elements'), changing dates and rooms at very short notice, saving rooms for returns and then storing luggage (and canoes!) during our times on the rivers. They arrange bus tickets, transfers and money changing for their guests and will bend over backwards to find you anything you might need during your stay.
I have stayed in some of the best suites in 5 star hotels across the globe, and while Bag Packer's is not a top end chocolates on the pillow resort, it is still my favourite hotel anywhere in the world.
Rooms at the back are definitely quieter but the front rooms are great for sitting and watching busy...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC