To start of possitively, the Riad Ahlam is a beautiful riad on the edge of the medina. the rooms are well maintained and the food is delicious, especially the sumptuous breakfast.
The Riad Ahlam wants to offer 4-star service in a homely atmosphere. But, and this is the downside, unfortunately the staff (more precise the unsuitable manager) is not able to. The location of the Riad on the edge of the medina is good and offers a good starting point for the exploration of the city. We had booked two suits with extra beds for our children of 4 and 7 years old. Unfortunately when we arrived the suites contained (baby)cots that are not suitable for grown children. The manager immediately became verbaly abusive and pointed out that this was our 'mistake' and if we wanted different beds, which we of course needed, it would be at an extra costs of 20 euro's per bed per night. Fortunately we had our email reservation in print out with us that showed that we had booked the suites and extra beds correctly. The beds were placed in the rooms eventualy but the tone was set.
When we booked a dinner at the hotel for our last evening we asked for an early dinner at 18.30 because we wanted to put the children early to bed. Because of the language difficulty the manager had not understood us correcly. So after waiting for half an hour at the table we asked when our dinner would start. It turned out that they had booked us for an hour later.
Also bare in mind that the rooms need to be paided in cash, which at this price is silly. As if we carry huge amounts in cash euro's with us to Fes, if I am not mistaken it is not allowed to import huge amounts of foreign currency into Marocco. So in the morning when we were presented the bill we had to hurry to an ATM machine to withdraw cash dirham.
All in all we had a good time in Fes and Riad Ahlam but as stated we had a bad start that was not overcome. I would choose differently next time.