I returned the Grand Hyatt Washington Hyatt for the 5th time after not going to Washington for a few years. Although this hotel used to be on my list of favorites the staff of this hotel has taken to the bottom of my list!

When I arrived at the hotel I used the self-service check in kiosk and check in went very smoothly. However after checking in I noticed that the hotel placed a $202.00 hold on my credit card for an $87.00 room(AAA rate). I realize that hotels place holds on CC for room plus incidentials but I would think that 120 dollars is a bit much of a hold. Secondly my Gold Passport profiles has as one of my preferences a quiet room. I was place in a very nice room, but right next to the Ice Machine on the 8th floor. I didnt think this was going to be a big deal until that evening when all night long every guest in the hotel must have utilized that Ice Machine to fill coolers etc., I heard some pretty interesting conversations and screaming kids, people knocking on my door , all sorts of stuff. As it was late and I was in the hotel for one night, I did not try to get moved. The bathroom is either showing its age or lack of maintenance, the shower although having great pressure the shower head just dangled from the wall and basically shot straight down towards the drain, versus out towards the back of the tub. The drain must have been clogged because after a short shower, I was wading in about 2 inches of water. I complained about this at check out and my breakfast was taken off my bill. I asked to have my room turned down, but apparently the front desk forget to tell housekeeping. I asked to check out later, but my request could not be accomodated.

When I checked out I accidently left some personal items in the room. I called to track them down and was told the hotel would call me back. I waited a few days, called the hotel back spoke with Guest Services who checked a log and told me that my items had been recovered. I was then transferred to Housekeeping to arrange for shipment of the items but got voice mail. I left a message, only to be called 1/2 an hour later to be told that my items had NOT been recovered. I called Guest Services again and asked to speak to a manager, I was transferred to the Manager on Duty who is either not existant or the busiest person in Washington D.C., after 2 voice mail messages I have yet to receive a response. I did however receive a call from Housekeeping today, and told that my items had been found. I was advised to call them with an address as well as a credit card to arrange for return shipping. One of my lost items was a prescription that after being told was not found I had to have refilled at a cost of $61.00. I called Housekeeping to arrange shipping but again voicemail so now I am awaiting a return call from them.

Upon review of my credit card activity this morning I noticed that the Hyatt has yet to release the authorization on my CC although my CC has been billed. I contacted Guest Services about this and was connected to yet another Voicemail.

So now I am patiently waiting for 3 return calls from the Hyatt!!

As I stated previously I have stayed at this Hyatt numerous times when I have gone to Washington. In the past my stays have been nothing sort of spectacular, but this stay just stunk. The hotel is great, the facility is wonderful, and the location cannot be beat. Apparently though my issue is with the staff!!

I hate to say that I would not recommend this hotel to a friend, but after this experience, I dont think I can!

I'm hoping that someone from the hotel contacts me!

We had a tour of the White House, US Capital and many other attractions and the location of this hotel made life that much easier. We took the Metro when we needed to and walked to the White House. The decor of the hotel was upscale. Staff friendly and helpful - great location - no compliants at all!!

Beautiful hotel and lobby. Spacious rooms. Good Service. Very close to the new Chinatown hotspot. Very close to dining. BTW, Check out the Piri Piri chicken spot for great tasting (with your choice of sauces) moderately priced grilled chicken. Only downside of hotel was that the Valet parking was full. But I got lucky. Arrived on Saturday, drove to the sights, arrived at 8:00 p.m. and found a spot right next to hotel entrance. Fed meter up to 9:00 p.m. and stayed parked for rest of weekend. Took taxis (which are relatively cheap compared to NY) and walked the rest of weekend. Walked to fireworrks and had a blast.

We had a very good experience with our recent stay July 24 to July 28 at the Grand Hyatt Washington at Metro Center for a family trip. We have three daughters, two teens and a 6 year old. We stayed there on the Hyatt family package, which gives 50% off second room and includes buffet breakfast for the family.

We had two adjoining rooms on the 11th floor, both of the size you would expect at a business oriented hotel. The beds were very comfortable and the bathrooms were very clean. Each had a small table with a couple of chairs, as well as a desk.

The breakfasts at the Grand Cafe in the lower level were excellent. The servers were pleasant and friendly. The whole family loved the huge buffet with a great selection, including an omelet station. The concierge was very helpful with Metro directions and restaurant reservations. All the employees we came into contact with were friendly and handled requests promptly.

Great location, you can get to the Metro Center station from the first floor of the hotel. You can walk a few blocks to the White House. There are lots of great restaurants within walking distance.

Only two negatives we found with this hotel:
1- The pool was very poor, but we didn't come to DC to play in the hotel pool
2-The cable TV had no kid channels such as Nick or Cartoon Network. Since they advertise a family vacation, they could probably have a kid channel or two.

These two negatives did not detract from our stay, and we would definitely stay there again.