I am a fairmont premier member and planned a quick wknd getaway for my cousin and I using my stay 2 nights get 1 free certificate and suite upgrade certificate. I was placed in the Captiol hill suite, which was "nice" (not as nice as grand as the suites @ the W hotel in DC or even my timeshare in Alexandria, Va). The Hotel is beautiful and the spa and fitness center is way above average.
My experience was above average until the last day when my ceiling had a major leak and a mini flood in my hallway (Im assuming they gave me a Capitol hill suite that was bit older/rundwown than some of the others since I didn't pay much for the room and was getting a comp. night and upgrade). During my stay, the staff made many errors,
my electronic certificates were redeemed incorrectly several times, first my dining certificate was redeemed instead of my comp. night. My guest credit card was used during checkin, when she requested my card on file be used, but was told it wasn't going through, only to have my credit card on file charged for the stay upon checkout. Which I didn't mind but it was unfair to hold the hotel stay amount on my guest's credit card. I made a call to the manager who attempted to be sincere, but when I mentioned my great experience in Bermuda he defensively replied something like 'we can't give you the beach'.
The service by the wait staff in the lounge area was below average, which I really did not care since we just decided to have cocktails elsewhere. Im writing this review today because I just discovered that my $25 dining certificates for 2011 were redeemed instead of my 2010 dining certificates. I mean how many errors can this hotel make!
The upside was the front desk was extremely helpful and managed to fix the majority of the problems I was having, the concierge and the dining room waiter was also helpful.
I experienced way too many mistakes for such a short weekend getaway and will not be staying at the Fairmont DC again!
- Fairmont Washington Dc
- Fairmont Hotel Washington Dc
- Washington Dc Fairmont

