My wife and I booked a long weekend away in Krakow, staying at the Eden Hotel, or so we thought. I booked the hotel in September for the 9,10,11 and 12 December 2011. The flight was okay, nothing to concern ourselves there and the transfer was waiting in the arrivals area, marvellous. The transfer took approximately 25 minutes. When we arrived at the hotel there was a number of people stood outside of the hotel, alarm bells not ringing yet. However, when we eventually got to the check-in desk we were informed that there was no room available for us. I explained when we had booked the hotel and showed the receptionist the confirmation notice. Eventually we were told that we had been moved to another hotel, which was local and that everything had been arranged that morning. The hotel receptionist tried to blame expedia for not allowing the hotel to contact us that morning (privacy of information). How would contacting us that morning been of any benefit ?, we were in a plane. The crux of the matter was, the Eden had been called by a school on the friday morning requiring a number of rooms, and I believe that because we were only a party of two, we were not considered important enough and they did not want our custom. This has left an extremely sour taste in our mouths and we will not be using this hotel ever again. BE WARNED.
- Also Known As:
- Eden Hotel Krakow
- Official Description (provided by the hotel):
- Convenient location in the heart of Jewish district of Kazimierz with easy access to the city centre. 27 simply-styled room, a cellar bar, sauna, salt grotto into three 15th-century townhouses. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Cheap Tickets, Travelocity, Hotels.com, Olotels, Otel, Priceline, Asiatravel.com Holdings and Tingo so you can book your Eden Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.