My wife and I booked a four-night stay at the Courtyard Isla Verde through Marriott Vacations for our 25th wedding anniversary. We had visited Puerto Rico on our honeymoon in 1987 and made a last minute reservation through Marroitt Rewards to revisit the island. We've stayed in many Marriotts throughout the years and knew that Courtyards are typically "B" business oriented hotels. The reviews on Tripadvisor were favorable and the location right on the beach looked intriguing.
The location was great with the hotel being at the end of a string of highrises. The hotel was built on the west edge of a public beach that was basically deserted during our stay. The beach itself is rated as one of the best in PR and it lived up to its billing. The hotel was a solid B when it was built but was tattered and worn on the edges. I'd give it a C+ at this point in time.
The food was OK...ordinary and unimaginative, We were told that the main restaurant Sirena was Carribean Fusion, but it was rather disappointing. However, the outdoor patio where we dined at sunset was great, with a soft cool breeze mixing the air as the tide rolled in and out. We were disappointed in fruit they served at the hotel and the rest of the food was just ok... so we ended up walking up the beach to the Ritz Carlton for several breakfasts. We walked to local restaurants in the evenings or took cabs into Old San Juan.
The staff was young and helpful. They would set up chairs and umbrellas on the beach and bring you food and drinks. The main bar seemed to be a magnet for local party types. By Thursday we had a group of party animals move in next door and begin all night partying. They would wake us up several times during the night with their loud conversation and the sound of the door opening and closing over and over, Around 4:00 am they would all gather in the room for a final hour of rousing party activities. Friday night the party activity repeated. Finally around 4:00 am I called the desk and they said they would send up a security person. The noise quieted down for about 20-30 minutes and resumed until dawn,
The day we were scheduled to depart we received a call from our airline around noon telling us our departure would be delayed by an hour. We realized that the delay would leave us to spend the night in Atlanta, and so we called the desk to see if we could book our room for another night. We were told that they had 4 rooms left, but rates would be substantially higher, We attempted to negotiate a lower rate but were not successful, so we got on Marriott Rewards to try to book the room with points. When we called the desk back in 5 minutew we were told
there were no rooms available. We explained our situation to the supervisor, a Mr; Rodriguez , who was very unsympathetic to our situation. We told him we were Marriott Rewards members, and had been for many years, We asked for his help, but he just wanted us to leave...and leave quickly. We were a bit surprised by his attitude and asked for the manager, but he refused to connect us or give us her name. He just wanted us to pack our stuff and get out. The experience gave us a kind of "warm and fuzzy feeling" about how Marriott treated us during our 25th wedding anniversary.
Fortunately we were able to get on line and book the Marriott in Candado with points. It is a "A" hotel but it sits on a "B-" beach. So I guess the question you have to ask is " Do you want the great beach with a mediocre hotel, or a ok beach with a good hotel?" I think I'd still take the great beach. However, the poor treatment by the management of the Courtyard still bothers me. Mr. Rodriguez could have shown some kindness to us,his guests. Isn't that what the hospitality industry is all about?
Book the rooms on the west side of the hotel. They have a great ocean view with no highrises to look...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC