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Gilmer Serviced Apartments: Traveller Reviews

4.5 of 5
10 Gilmer Terrace, Wellington 6011, New Zealand
Hotel amenities
3.5 of 5 stars 31 Reviews
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Reviews from our community

    Trip type
Traveller rating
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Date Rating
RhodanNZ
Auckland
Contributor
11 reviews
4 helpful votes
“Not what we expected”
2 of 5 stars Reviewed 7 January 2009
2
people found this review helpful

The website mentions it's the "newest" Quest in Wellington. What a disappointment on arrival, a small little building, stuck in a backstreet of Wellington and surrounded by high rise buildings. The limited outside parking was covered with glass, and sweets which were probably thrown out of the windows of the apartments. Upon arrival our booking was not made properly, so we only had one room booked instead of two. This took about 20 minutes to sort out, and we were eventually given an upgraded room. The other room for our family was tiny and dark with an access shower. Our upgraded room had not been serviced properly, and was lacking soaps, towels etc. It was also not cleaned properly.

I wouldn't stay at another Quest, it's below average, cheap and nasty.

  • Liked — The cheap price I paid for the rooms.
  • Disliked — Everything. Internet access was a rip off.
  • Stayed January 2009, travelled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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11sunny11
Ireland
1 review
2 helpful votes
“Worst "serviced" apartments I have ever stayed”
1 of 5 stars Reviewed 23 September 2008
2
people found this review helpful

This place was a serious disappointment, they have a nice flash looking website but the apartment we had was nowhere near worth the $225NZ per night we paid.
We had booked a two bedroom serviced apartment for four people for two nights.
Our apartment was the size of a shoe box and was not even equipped for four people, there was a small table (which took up half the apartment) with three chairs and a couch for two small people, if we had wanted to have a meal there we would have had to take turns using cutlery and plates!
One of the bedrooms did not even have a window and the other over looked an ally.
When we checked in, the unfriendly receptionist told us that they don’t service the apartments on the weekends!
Altogether the nauseating stench in the corridors summed up the experience.

  • Stayed September 2008, travelled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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MotherAustralia
Australia
Reviewer
3 reviews
3 helpful votes
“We walked out .....”
1 of 5 stars Reviewed 7 July 2008
2
people found this review helpful

We booked this hotel from their website which looks lovely but when we arrived (my husband and I)we were in for a shock. The rooms are so tiny they barely fit a double bed. I'm talking really small. Although it is fairly new, the furniture and fittings are cheap and shabby looking. The location is reasonably ok, but the building is a small hotel wedged in between highrises so you never see the sun. There is constant dark shadows at all times. It's cold, creepy and uninviting. We actually didn't stay the night, It was so horrible we left after half an hour and forfitted one nights accommodation. There is also very limited parking, you need to pay the hotel next door to park your car there. Would not recommend this hotel at all.

  • Liked — Nothing
  • Disliked — Dark hotel, tiny rooms
Stayed April 2008, travelled as a couple
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cazzam
Blue Mountains NSW
Contributor
15 reviews
7 helpful votes
“Small but well-positioned”
4 of 5 stars Reviewed 18 May 2008

We stayed in a 1 bedroom apartment for 3 nights. It was relatively small for an apartment but adequately furnished and clean. It was well-positioned for sight-seeing on foot in Wellington and close to a good supermarket, restaurants etc. You need to be fit to stay there as there is a stiff climb back to the hotel from the city. The last minute price through Rates To Go was $115NZ per night....very reasonable. Parking was available at $12NZ extra per night. The apartment could have done with some extra hooks/shelves in the bathroom but the kitchen was well-equipped and there was a washing machine provided. Good value!

  • Liked — Kitchen & laundry facilities
  • Disliked — No view
  • Stayed May 2008, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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NN1
Auckland
Reviewer
3 reviews
5 helpful votes
“Awful place - Worst Manager”
1 of 5 stars Reviewed 19 April 2008
3
people found this review helpful

I stayed for at Quest on Gilmer for 3 months from Dec 2007-Feb 2008 and had to undergo the worst experience of my life.

I am seriously thinking of writing to Qualmark authorities not to misguide the general public into thinking that this property can provide 4 star comfort.

It is more of a few hostel rooms renovated and given the FALSE look & feel of a serviced apartment.

This property, unfornately, has the worst manager who lacks clarity of thought and thinking.

I requested my room to be serviced several times, but he refused saying that the cleaners do not work on weekends. Even on regular weekdays, they did not clean the apartment every week. It was more like asking for a favour rather availing of service.

The rooms were size of a pigeon hole and lacked proper showers. The washer dryer did not function properly. The fixtures were very poor quality.

This property is more like some warehouse converted to a serviced apartment - there is a car park opposite - windows are like those found in basements of apartments - this apartment is built on a sloping road - hence no views.

The curtains did not cover the windows properly. The furniture was arranged without any logic - sofa not facing TV.

The worst part of this the arrogant attitude of the entire staff led by a worst manager one can come across. He charged me extra cleaning fee- when it was their responsibilty to clean the apartment every week.

I had always previously enjoyed staying in quest apartments and had a nice impression about them.

This property should rather be named Quest on Dumpster - how this property can be rated as four star baffles my mind.

AVOID AT ALL COSTS !!!

  • Stayed February 2008, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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