I stayed for at Quest on Gilmer for 3 months from Dec 2007-Feb 2008 and had to undergo the worst experience of my life.

I am seriously thinking of writing to Qualmark authorities not to misguide the general public into thinking that this property can provide 4 star comfort.

It is more of a few hostel rooms renovated and given the FALSE look & feel of a serviced apartment.

This property, unfornately, has the worst manager who lacks clarity of thought and thinking.

I requested my room to be serviced several times, but he refused saying that the cleaners do not work on weekends. Even on regular weekdays, they did not clean the apartment every week. It was more like asking for a favour rather availing of service.

The rooms were size of a pigeon hole and lacked proper showers. The washer dryer did not function properly. The fixtures were very poor quality.

This property is more like some warehouse converted to a serviced apartment - there is a car park opposite - windows are like those found in basements of apartments - this apartment is built on a sloping road - hence no views.

The curtains did not cover the windows properly. The furniture was arranged without any logic - sofa not facing TV.

The worst part of this the arrogant attitude of the entire staff led by a worst manager one can come across. He charged me extra cleaning fee- when it was their responsibilty to clean the apartment every week.

I had always previously enjoyed staying in quest apartments and had a nice impression about them.

This property should rather be named Quest on Dumpster - how this property can be rated as four star baffles my mind.

AVOID AT ALL COSTS !!!

We are fans of Quest generally & hope previous reviewers will not be put off trying them again.
We booked through wotif.com and paid about $145 NZ for a large comfortable well appointed room - having been travelling for 4 months we had plenty of luggage.
Very comfy,large bed with good linen
As with most Quest it came with T & Coffee,microwave,toaster,washing machine,iron etc
Bathroom was a good size & the towels a good size & quality.
The internet was cheap in room, a late checkout was no problem,reception staff were friendly & very helpful & it was very good value for money.
We liked the location - quickest way to action was via another hotels lift which stopped aftr 9pm for non residents & so this may put off older guests who dont fancy the walk back up the hill but heh if u get a deal like this a taxi wont break the bank

we booked a studio room for seven nights on arrival we were shown the room i smelt smoke as soon as i walked in. the room was what i would call a box room it was no were big enough for two people.it was unclean the corners of the room had not seen a hoover for many months the view was a brick wall looking up at the car-park . i looked up at the ceiling to saw a sock over the smoke alarm so i went to reception to complain they offered us another room but said that he had no one to make it up today for us he did not even apologize to me.we left to find alternative accommodation while we were gone they he went into our room and sprayed some air freshener and opened our windows. we had to stay the night there but i did not sleep at all the hotel is surrounded by car parks it did not feel safe for us to be there the reception is not manned 24hrs and other guest ran up and down the corridors for most of the night we left the next day as soon as reception was open.

Hotel is an apartment hotel, with smallish but well apointed rooms. The location of the hotel is fairly good, with good resturants and activities within walking distance. The room we were in was on the road, and we found the noise a bit noisy for us. We had the heater on to warm the room up. With the heater on the room was ok temp. They have broadband access, but we found this very exepensive. Overall it was a nice stay, but I will proabably look elsewhere next time