I am writing this review to inform people of the worst hostel that I have stayed in, in the whole of my travels. Balmoral house is the dirtiest, most disgusting plave I have ever seen, my and my partner booked in for 2 weeks into one of their double rooms.
Everything started off ok, until after about 5 days when my girlfriend noticed that she had been biten quite a bit, after a liitle bit of searching we found numerous bed bugs in and around the matress. We promptly informed the owner whose response was appalling, she basically told us she didnt care and to deal with it. After several complaints she told us that she would spray the room for bugs and that we had to vacate the room for the day, we found out why she wanted us out, as all she did was spray the floor and zips of the matress with carpet cleaner!
That night we were woken by bugs crawling across our pillows and decided that enough was enough. We woke the owner up (Sue, who stays there at weekends) and informed her of the on-going situation, and again she said she wasn't that bothered. She said she would remove the bed in the morning but only if I helped her, when I questioned as to why I had to help her, her response was "well keep your bed bugs then".
Me and my girlfriend were astounded and decided to leave immediately, bearing in mind that is was 3 o'clock in the morning, thats how bad the situation was. Sue informed us that we couldn't have a refund (we had paid up front for the 2 weeks), but after a lot of arguing (she could see how angry we were) she relented and we did manage to get a full refund.
However, when we asked for the money that we had had to spend on washing (to clean all of our clothes) she simply laughed, again after much arguing she gave us a contribution towards it.
Me and girlfriend then left at 3.30 in the morning and found another hostel to stay, which was no easy feat. The most unbelieveable part of the whole experience was the owners attitude towards us, not once did she offer to move us into another room, she accused me of being rude when I told her that the room was unacceptable and NOT ONCE DID SHE APOLOGISE FOR THE DISGUSTING STATE OF THE HOSTEL.
Another example of the dirtyness of the hostel is the kitchen, which is by a country mile the worst I have ever seen and that says something considering the state hostel kitchens normally get in. We are sure that there were cockraoches in one of the cupboards and all of the cutlery and cooking utensils are so dirty and old that most of them have mould and rust on them (we ended up buying our own knifes + forks and plates to use).
The only reason I have written this review is so that other backpackers do not have to experience what me and my girlfriend had to. IT IS THE WORST PLACE IN THE WORLD, ACCOMPANIED BY THE RUDEST OWNER EVER. DO NOT BE FOOLED BY THE CHEAP PRICES DO NOT STAY THERE.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC