Where do I start? I'll try and cut this long story short. We arrived at the hotel after a long and tiring journey. We chose self catering because we have young children and need kitchen facilities and the freedom to come and go as we please. When we got to the bungalow we were not very pleased. The room was not worthy of it's rating. The fixtures and fittings were tired and worn and the bathroom and wardrobe were disgusting. It also smelled of damp. However, we were really tired and worn out so we unpacked and opened all the windows to try and get rid of the smell and make it feel like home. The next day, when we woke up (after I had been forced to sleep on a dirty sheet with blood on it) we still did not like it but thought we would make the best of it as we were only there for a week and didn't want to be packing and unpacking again. However, things got worse. We discovered our room was right next to a bar with entertainment even though we had requested a quiet room and we also experienced the first of many visitors (cockroaches!) Not just one or two either and they all came from the kitchen area! There was no way we were going to stay in that room so I went to Reception and spoke to the Manager straight away to explain that we could not stay in the room any longer. It was a health hazard! The Manager listened to my complaints and straight away changed us to a suite. The suites are much nicer and on the opposite side of the complex but they don't have kitchen facilities only a fridge. It wasn't what we wanted but we had no choice. It was that or fly home early. We were lucky that we were able to salvage the remainder of our holiday but the fact is NOBODY should be allocated in to the bungalows. They are not fit for human habitation! They should be knocked down never mind refurbished. With regard to the hotel in general, the food was okay but the public areas are tired and in need of refurbishment. The jacuzzi in the main pool has no water in it and the bridge was cordoned off with tape. However, the childrens entertainment and mini disco were good. Would I stay at this hotel again? Never!
- Dunas Suite Hotel
- Dunas Suite Hotel Maspalomas
- Hotel Dunas
- Dunas Hotel

