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Hotel Dunas Suites and Villas Resort: Traveller Reviews

4.0 of 5
Avda. Sunair s/n, 35100 Maspalomas, Gran Canaria, Spain
Hotel amenities
Ranked #19 of 69 hotels in Maspalomas
4.0 of 5 stars 443 Reviews
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Reviews from our community

What travellers say about this hotel
  • Animation Team(9)
  • Very good(7)
  • Mini disco(6)
  • Evening entertainment(6)
  • Not much(4)
  • Main pool(4)
  • Air conditioning(3)
Traveller rating
    132
    182
    67
    41
    21
Only show reviews for Family (213) | Couples (98) | Business (2)
Date Rating
WelshWizard99
Wales
1 review
1 helpful vote
“Thouroughly enjoyed a relaxing week in the sun”
4 of 5 stars Reviewed 6 February 2010
1
person found this review helpful

We were quite surprised at some of the negative reviews as our week away exceeded our expectations.
The reception staff were very efficient and all spoke good English.
The one bedroom had a comfortable bed and nice living area. The bathroom was large and had both a shower and bath. One slight criticism was that the aircon was louder than we would have liked and it could be heard occasionally at night.
We went all inclusive and thought that the food was plentiful, enjoyable and varied. Yes it wasn't always what we would eat at home and some things were cooked in different methods to what we are used to - but it is a Spanish location serving customers from throughout Europe. We could eat continuously from 07.00 to midnight! Likewise the bar offered a variety of drinks and was open from 11.00 until 01.00. The service in both the restaurant and the bar was always first class.
The entertainment was varied and whilst the quality sometimes was slightly disappointing the effort put in couldn't be faulted. Likewise the animation team were always happy and jovial and worked hard to ensure that the punters enjoyed their holiday
The site is about a15 minute stroll to the beach where we could find plenty of nice shops, coffee bars and restaurants. Unfortunately the prices seemed quite high - but that is because of the poor exchange rate between the pound and the Euro.
All in all then an excellent, relaxing week away avoiding the miserable British winter

  • Stayed January 2010, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sabine Harrer, Public Relations Manager at Hotel Dunas Suites and Villas Resort, responded to this review
8 February 2010
Hello,
thank you so much for your nice review. We are happy that you spent such great holidays with us. Hope to see you soon again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pottsy2
Hoghton, Preston
2 reviews
1 helpful vote
“Excellent break and had a superb time!!”
4 of 5 stars Reviewed 29 January 2010
1
person found this review helpful

Arrived at the hotel and check in was quick and painless. We stayed in bungalow 119 which was right in a corner - but this was great as we had plenty of room to spread out when needed - our 2 year loved it and even though we were next to a road (not noisy) he loved looking at the buses and delivery vans coming and going. There is a fence with flowers growing over it all around the complex so felt very safe. Unfortunately, there wasn't a cot bed in the room so had to go back to the reception and order one - it came even though it took 2 hours to arrive - it came just in time for the little-uns bedtime. The bungalows are very spacious, with 2 bedrooms, a separate lounge area, bathroom with bath and we also had a fridge which came in very useful. The hotel complex is huge and there are plenty of pools to visit. We all loved the childs pool which was quite warm compared to the big pool!! There were 2 playgroud areas with swings, slides, see saw and sand to play with - our 2 year old loved them. There is a shop on site which sells most things but I found the staff were quite rude and the prices are also high - my advice would be to walk into Maleneros, 20 minutes, and visit the larger shops were prices are better and the faces a little friendlier. We went half board and the food was great, lots of choice at breakfast and dinner, no complaints at all about the food or the staff working in the restaurant. The staff are busy as you would expect but they always seemed friendly to us. We also enjoyed the min-disco at 8.30 everynight - 2 year old running and dancing all over the place, felt very safe aswell. We are still singing the songs everyday!! I must point out that there were only a handful of British on the complex but this didn't bother us at all. Everyone else seemed to be a mixture of German, Dutch, French and Spanish - no probelms there. The hotel is 20 minutes walk to the beach and 5 minutes more to Maleneros - great shops, plenty of restaurants and also very nice place just to walk about and people watch. The beach is also fine and the sea, although cold, was great fun to jump in and out of. Word of warning if your using public transport they don't allow prams on the buses, even though they fold!! No idea why and this seemed very strange. We found this out after waiting 20 minutes for a bus to arive only for the driver to point at the no prams sign - not a problem as we got a taxi straight away and overtook the bus on the way - taxis was 5 euros, it was comfortable and the driver(s) very friendly. Also as with all countries using the euro things aren't as cheap as they used to be so take a bit extra just in case!! All in all we really enjoyed our holiday and our 2 year keeps talking about everything we did which we hope means he enjoyed himself. Would definitely recommend this hotel and would consider going again - which is something we never tend to do!!

  • Stayed January 2010, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Sabine Harrer, Public Relations Manager at Hotel Dunas Suites and Villas Resort, responded to this review
1 February 2010
Hello,
thank you very much for your nice review about our hotel. We are glad that you spent such a great time with us. Hoping to welcome you again, we send you our best regards.
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EmmieLou7
Isle of Wight
2 reviews
2 helpful votes
“Average - glad we moved rooms!!”
3 of 5 stars Reviewed 16 January 2010
1
person found this review helpful

We went to Dunas in November, booked a couple of weeks before and got a good deal with a free child place with First Choice.

The transfer was a bit of a long wait which we were told was unusual, and we were last to be dropped off, but it was good to see all the other hotels en route - be careful where you pick! Our hotel seemed like one of the better ones.

Check in was fine, we were given a pool room, had to ask for a cot for our two year old and got very funny look from the maid who bought it but hey. The room wasnt great, the worst thing was it really stank of damp, the smell was so bad I kept waking up and was worried about my son staying in there. No hot water either. My bed was bad, springs had gone! First thing the next morning i went to reception and they offered me a change of room straight away - made me wonder if they are used to people asking to move? The other room was on a higher level with no walkway above it - it was a bit smaller but didnt smell, what a relief! Nicer bathroom, beds were fine. The good thing about the rooms is they have a seperate seating area with TV etc.

In November we found the pools were too cold, the kids pool was heated but tiny. We were very lucky with the weather, it was very hot. Met some people who said our side of the hotel was the better side.

We booked to go on the Swimming with Sealions experience via the internet before we left UK, its not the one at Aqualand, its run by a lovely lady called Tina - she has a pool in the mountains with two friendly sealions - we were taken there by Charlie who was brilliant, really funny guy- they even had a childseat for us, and under4's were free. Everyone gets in the pool with the sealions and they do tricks - like pull you round on a bodyboard - which they did with our two year old - the only thing was you couldnt actually swim with them which was a disappointment. We were asked not to use our own waterproof camera - you can buy photos of yourself but they seemed pricey. It cost 80 euros, was a good experience.

The food was reasonable - nothing amazing apart from the prawns, there was some Chinese food one night, and Italian another. Great selection of fruit, loads of cakes in the morning, icecream in evening. Service for drinks in the restaurant was bit poor, the staff outside seemed too busy and a bit grumpy at times. There were cats around but we didnt mind that, they are cared for by a charity. We were told we could only use the one restaurant by reception and the rep - there is an a la carte restarant on site but it is privately run.

Our son loved the mini-disco which was at half 8 nearly every night, he had great fun once he had worked out how to do the dances. There is a small playground there too with swings, slide, etc

There was a good shop at the other end of the site for drink, food, water etc.

By the way make sure you zip up your empty suitcases, we didnt and had two massive cockroaches running around in them when we came to pack, they were fast! Just chucked them outside.

The dunes are a good fifteen minutes walk away down an easy path by the hotel, loads of shops in Meloneras and restaurants by the beach - the Chinese buffet was good value - there are lovely more expensive ones further up the promenade.

After a couple of days we wanted to hire a car as the hotel felt a bit isolated, there wasnt much nearby, but we couldnt get one - the rep didnt have any available, nor did the company at the hotel - they said it was because they were changing the fleet but I heard hire companies have smaller fleets due to the recession. We should have booked it before we left home.

My partner tried to go kitesurfing but we couldnt find anywhere to do it, again should have booked it from home.

We all had a good time and i would consider going back, only thing is I would be worried about getting a dodgy room again, and would make sure we got a car. Some of the hotels in Meloneras looked lovely!!

  • Stayed November 2009, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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singlematuremale
colchester
1 review
“fantastic”
5 of 5 stars Reviewed 9 January 2010

this hotel suites and villas is FANTASTIC, ok thats my view but as a muture single male, i was treated as every one else,[ unlike Turkey] i had a great 2 weeks, there for xmas and new years, the food was fantastic, over the 2 weeks plenty to chose from even for the 'fusy' people, all the staff are wonderful, from gardener to management nothing to much trouble for them, it's a place i will be going again and reconmend.
see my pic's on face book...the things i have selected below are at the hotel or close by...
dennis bacon

  • Stayed December 2009, travelled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sabine Harrer, Public Relations Manager at Hotel Dunas Suites and Villas Resort, responded to this review
11 January 2010
Hello,
thank you so much for your nice review. We are happy that you spent a great time in our hotel. Hoping to welcome you soon again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
MrDunas
wokingham
1 review
“Excellent would go again”
5 of 5 stars Reviewed 30 December 2009

We stayed at the Dunas Suites and found the Staff & facilities to be warm, friendly and efficient, Animation team were fantastic with all age groups and made for a fun and enjoyable holiday for all. We were all inclusive which was great value. A wide selection of good quality food available served in buffet style restuarant. If you like your food hot my tips would be get to the restuarant when it first opens, wait for the food being freshly cooked by chefs at the service counters or eat salad. We all had a great holiday meeting many nice people of various nationalities & look forward to returning soon.

  • Stayed December 2009, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask MrDunas about Hotel Dunas Suites and Villas Resort
Sabine Harrer, Public Relations Manager at Hotel Dunas Suites and Villas Resort, responded to this review
11 January 2010
Dear Mr. Dunas :-)
thank you very much for your positive review about the holidays spent in our hotel. We are pleased you enjoyed it so much. Hoping to welcome you soon again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Hotel Dunas Suites and Villas Resort Also Known As

  • Dunas Suite Hotel
  • Dunas Suite Hotel Maspalomas
  • Hotel Dunas
  • Dunas Hotel
Address: Avda. Sunair s/n, 35100 Maspalomas, Gran Canaria, Spain

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