As an experienced traveller i can honestly say that this establishment plumbed new depths of misery. The disgusting rooms - smelly, damp, cockroach and cat infested - were matched only by the "don't give a damn attitude" of the staff. We arrived after dark, but our room was across an unlit and uneven courtyard, with open swimming pool lurking in the blackness - the receptionist" waved her arms and indicated the general direction, then left us to it. When we finally stumbled into our room, we were preceded by a mangy cat (one of many); at least the chase to evict the cat gave us some entertainment, as the TV didn't work. Unfortunately, neither did the air conditioning. The large cockroaches proved harder to evict, but at least they didn't bite - unlike something in the bed in the night. The evening meal followed the same low standard. The restaurant was dirty, full of uncleared tables and more cats. We struggled to get a drink, but when the casual waitress finally brought something, it turned out to be two cups of undiluted orange squash. The food was abysmal.
Having survived to night, accompanied by the scuttling of the cockroaches and the nibbling of the other night creatures, we emerged weary but full of anticipation as we had a 10.30 appointment with the Thomas Cook Rep. He was eminently slappable! He was totally useless, his only suggestion was that we either paid 700 or 1100 euros to upgrade to 4.5 star or 5 star hotels, or go online and book a flight home.
We couldn't bear to stay, nor to pay any more cash to Thomas Cook, so we moved out to the Maspalomas Princess, under our own steam, and had a great holiday thereafter.

Be warned; this is by no means a 4 star hotel, indeed I wouldn't give it a single star!

Just spent one week here with husband and two kids, age 9 and 6 years. Had a wonderful stay, fantastic winter sun and nice furnishings. Food was great with plenty of variety. Walked to beach on couple of occasions, takes about 15 minutes and is a comfortable stroll along quiet scenic road. I would recommend the Dunas suites and Villas to anyone as its great not to be stuck in a concrete white washed hotel, where you have to live and sleep in the same room. Would definately stay here again!!!

We travelled with a 5 yr old and a 16 month old. From the outset we felt really safe with our toddler as there were no balconies, the rooms are quite big and there is space to roam. The pools were very good - the water was not too cold and our 5 yr old was able to swim all day. The animation team were excellent and deserve a special mention. Location was good as it is close to sand dunes, beach and also meloneras resort. COurtesy bus was good - especially the driver who was very helpful!
On a negative note the all inclusive was not very flexible - for instance cava and baileys were excluded from the menu and the times that all inclusive was available were a bit limited (pool side bar stopped serving all inclusive at 2 ish and you had to pay for a snack or go hungry until evening meal). Also never tasted juice at breakfast that was soo horrible!! if the hotel could sort the all inclusive part it would be a very good hotel

my wife and i returned as promised to the hotel again this year. we enjoyed it so much last year. it was a bad yr for us both, i had recovered from throat cancer treatment and she had worked long and hard to cover my illness. so we both needed to seriously recharge our batteries.
we were not looking for the busy jostling nightlife that is Playa De Ingles, just a nice clean relaxing holiday.
this hotel is perfect,
check in was painless and efficient, room was easy to find after getting our bearings last yr.
this year we had a suite (last year a villa) and it was a wonderful room.
maid service daily, happy friendly maids. in lush perfectly kept grounds. about 20mt walk to pool.
there are about 5 pools actually on the complex. the ones farthest away from the reception area are wonderfully quiet and peaceful.
the main one has incredibly skilled entertainment staff.
brithish toutrists were a little scarce this year, but as another reviewer said, maybe not a bad thing.
the food again was magnificent, the maitre rememberd us from last year as did several of the other staff.
you must dress for dinner (3 quarter length shorts allowed) not bikinis and swimming gear.
there is a little construction work in a corner of the complex as they finish the esplendido hotel section, but it in no way spoils your holiday.
the walk to the beach and shops is a lovely stroll after an enjoyable evening meal.
i have already sent an email to the hotel thanking them for an excellent stay and saying we will be back again next year.
if you like a nice quiet beautifully clean hotel for a relaxing break, look no further.
oh..and cockroaches...i have seen 2...one in my room dead...probably killed by the treatment from the maids....and the other outside on my porch / seating area.
i kicked it into the grass...the dead one i picked up in tissue and disposed of.
job done...didnt feel the need to complain.....(some people)