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Reviewed 23 September 2014

Stayed at Robinhood for one night this past weekend. The staff was friendly and answered all of our questions. The hotel is central to the "Village" and walking distance to a bunch of shops and restaurant. We hung out at Chads Place across the street for live rock and pool tables. The hotel is old but comfortable. It's on a bust street but the bathroom is between the sleeping area and window to the street side... so not much of a problem..

Date of stay: September 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Vclee1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 September 2014

My husband and I have travelled to Big Bear numerous times and always stay at the Robinhood. We are normally just visit for one night and enjoy the local of the Robinhood so that we can walk to everything in The Village. The staff continues to be wonderful. I think the prices for location are reasonable.
Some of the older rooms are really starting to show their age and could use some updates along with some new bedding and furnishings. I prefer to stay in the Sherwood Forest building as it is newer.

Room tip: Stay in Sherwood Forest building on the 2nd floor. Might want to bring your own pillows.
Date of stay: September 2014
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank VLHessel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Peter40883, Manager at Robinhood Resort, responded to this reviewResponded 16 September 2014

Thank you for your continued patronage.

We appreciate your comments

We are constantly updating and upgrading the 3 different buildings on our site.
Currently we are redoing the rooms in our Wishing Well Building
New ceiling fans, all new flat screen HD TVs
New linen
New furniture

Especially a great thank you for your mention of the service from our front desk.

Hope to see you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2014

I wouldn't even give it one star. We booked this hotel online at Hotels.com as recommended by family for a wedding that we were attending in that area. When we got to the hotel, we gave the gentleman (who we assume was the manager or owner) our name and reservation info. After failing to find our information, he looked at us like we were nuts. "I don't have any reservation for you. I don't know what this confirmation number is or who the hell you talked to." We would've left right there had we not already paid for it online and had to rush to a rehearsal dinner. After calling customer service at Hotels.com (who were so helpful and polite) to confirm our reservation we asked the gentleman to look up our information again. SURPRISE! He found it this time. He said our last name was spelled with an F instead of an S in his system. But why couldn't he even search by a first name, address, or check in date? It's not like the place had a lot of guests. Then he began to criticize us for using Hotels.com and talking to, and I quote, "some clueless foreigner from somewhere over in Saudi Arabia" To top it off, we did not get the nice room we had reserved. He put us in the Wishing Well motel, which they must also own. It was a dump. Icing on the cake? Almost the whole wing was vacant, but he proceeded to give us a room directly above a day care center. The day care was pure concrete and kids kept running and falling on it. They were screaming all day long from the scraps and bruises they were getting. When we checked out, we thanked the guy for our stay but mentioned that we were upset how rude he had been while we were checking in. His response? "THAT'S WHAT YOU GET FOR BOOKING ONLINE. NOT MY PROBLEM" It's your hotel, it's your crappy attitude. Yes, it is your problem.

Room tip: Want a good room and to deal with someone who isn't a jerk? Go somewhere else.
Date of stay: September 2014
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
14  Thank D S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Peter40883, Manager at Robinhood Resort, responded to this reviewResponded 15 September 2014

In response to this review, the owners and management team would like to apologize for any misunderstandings during the check-in process. As a smaller family owned and operated business we strive to greet our thousands of guests with courtesy and promptness. As such our management team mans the front desk 80 -90 % of the open hours and can solve any issues on the spot. There are no back of house managers.

We have processed thousands of hotel.com and expedia reservations over the past few years that we have been affiliated with these companies. All have gone very smoothly when the information is correct. When it is not it may take a few extra minutes to very information through the excellent tools provided to the property by the companies extranet services.

A few tips to guest who use these booking agents.:

You can book on their web site or their call centers. These centers are located all over the world. These agents deal with hotels all over the world. Thus the only information they have is that provided by the hotel
Under the guidelines and format requested by these companies.

Most common issues encountered by hotel personnel:
Guest booked wrong dates
Guest booked at another hotel
Guest believes they talked to someone at the hotel when they were actually talking to the call center
(“I talked to a woman at the front desk” No woman has been employed at our front desk for several years)
Guest has more guests upon arrival than were requested on their reservation
Guest did not realize there were 4 categories of rooms to choose from.
Rooms are listed as standard or superior and priced accordingly
(subjective categories like nice, beautiful, pleasing, quiet are not part of the system of booking choices)

At the Robinhood, all of these issues are handled to assist the guest in getting what they requested or thought they requested.

Helpful hints:
Always check the dates required
Make sure names are spelled correctly
(The only information we receive is a name and telephone number, no address, no credit card information
no price paid)
Note any special requests when the reservation is made or
Take a couple of minutes and reconfirm your reservation and make any special requests by calling the hotel
directly . Make sure you are actually talking to the hotel.
If there is a glitch in there reservation, be patient and calm and the person whose job it is to solve the issue
Will do so.
If you are assigned a room that you may not prefer, go to the front desk and request a different room if available, ask for an upgrade (at a different price point), or request assistance with finding a different hotel.
Do not wait until check out to voice these concerns.

As to the attached review:
The statements of “who in the hell you talked to”
“some clueless foreigner from somewhere over in Saudi Arabia”
“that’s what you get for booking on line not my problem”
No guest has ever been talked to in this manner and never will be.

Yes our hotel was sold out that weekend

Yes we had a child care area. This area is provided once every couple of months for Marriage Retreats given by the chaplains from the US Army base at FT Irwin, CA. The child care is provided by the Robinhood for these 2 days so that the parents can get a little time to themselves for meetings and private time. The noisy of 12 or 13 children playing together under the watchful eyes of a licensed child care staff
Can sometimes be noisy
The building that the standard rooms are in has recently received the following upgrades:

New linens
New flat screen TVs with HD service
New ceiling fans
Upgrades on furniture
Refrigerators and microwaves for each room
Repainting


Please take a moment to read some of the other reviews to get an idea of how the staff will always go the extra mile to assist our past, current and future guests

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2014

It's a 2 star MOTEL. Everything is very old and smells bad. The price was too high for what we got. I will not recommend to stay here. Big Bear city is very nice, and I wish they had some nice hotels here.

Date of stay: August 2014
    • Location
    • Rooms
    • Cleanliness
5  Thank Natasha332
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Peter40883, Manager at Robinhood Resort, responded to this reviewResponded 26 August 2014

We regret that the guest was not happy with her accommodations.

We are a 65 room hotel and greet many thousands of guests throughout the various season.
We have a wide variety of room types from standard smaller "travelers" rooms to large suite with many choices in between.

Sometimes we might miss a step and for that we apologize

Guest was given option to view room and decide if she would like to cancel her reservation.

Guest chose to stay.

As can be seen by other reviews we do the best possible to please everyone.

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Reviewed 5 August 2014

This was our third stay at the Robinhood and we weren't disappointed. We had a bigger and better room this time than we have before and loved it! There was a spa bath in the corner of our room!

It's in the perfect location for everything you need in the area.

We paid a very reasonable price and would definitely stay here again.

Date of stay: July 2014
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank AnnaDawes
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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