Ok - lets look at the positives - the hotel was quiet and away from the hustle and bustle of the busy streets and there was a nice, large pool. Unfortunately that is where it stops. When we arrived we were directed to our room - a long walk with no lift and plenty of stairs to make lifting heavy baggage even worse. After the reception the older part of the hotel where we were staying was very run down and basically looked dirty - stained carpets etc. The room itself was a big enough size however the cleanliness of the bathroom was to be questioned and would probably have appeared on an episode of the 'hotel inspector'. Staff at reception were very unfriendly. Our room was on the ground floor beside a car park and block of flats where residents were able to walk past and look directly in - not a pleasant experience. We did make enquiries about getting an upgrade to which the particular staff member spoke very loudly to remind us (and to no doubt embarrass us) that we had booked on last minute.com and what else did we expect. Breakfast was by far one of the biggest let downs. The fruit was often mouldy and there was very little choice. The bread was rock hard. Again the staff were very unfriendly and it was hard to get even a basic service. Other residents were also allowed to keep dogs in the hotel and there seemed to be little contorl over them. Sorrento is a beautiful place as is the area surrounding this hotel - however one was made to feel that we should have been grateful to be there at all and that is where in our opinion the service delivery stopped.
- Grand Hotel Sant Agnello

