We were in Stockholm to attend a conference and booked via the conference website. 'Quick sleep' was never mentioned until after we have paid for the booking. Upon finding out that this will be a windowless, no bathroom/toilet room, we emailed the hotel to request that our rooms be with bathroom/toilet, not really bothered with having no windows- this was confirmed that we will be allocated the en-suite bathroom/toilet. Upon arrival to the hotel, there was a very unfriendly staff on reception who then proceeded to inform us (after asking him!) that we don't have en-suite facilities and that he can't do anything about it as the hotel if fully booked. Upon checking the room, it was literally a double bunk bed, 3 hangers to serve as the wardrobe, you have to walk sideways inside the room! It was claustrophobic and clearly not worth the £90 a night we have paid for! When we asked where the bathroom/toilet was located, the receptionist just vaguely waved his hand in the direction of the corridor, did not even show us where! We had to ask one of the housekeeping attendants to show us- which by the way was located in the next corridor, past a service lift from our room! We eventually complained to the conference organiser who then spoke to said unfriendly receptionist about it- then, lo and behold he found us another accomodation with their sister hotel in the city. As to why this was not even offered to us when we were talking to the receptionist upon arrival is beyond me. He said that the hotels were full and there was no way he could transfer us to en-suite rooms, yet when the conference organiser liaised with him, he found 4 single en-suite rooms in their city branch!
I would not have minded if the 'quick sleep' was declared prior to payment booking, at least then we would have booked it fully aware of what 'quick sleep' means. We definitely did not pay £90 a night to sleep in a broom cupboard!
- Also Known As:
- Stockholm Connect Hotel
- Connect Hotel Stockholm Stockholm County/Alvsjo
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