We paid 525 euros for 3 nights for a double room at the end of our mini tour of Austria and Germany which is not cheap. The double room was not ready when we arrived at 2.00pm. We were given a room with NO air conditioning, at the BACK of the annex/villa which is totally separate from the main hotel and overlooking the hotel CAR PARK. I complained to the management and we were offered a room in the main hotel overlooking the garden. The main hotel, breakfast, free internet, bikes are all great. If I was booking at this hotel again I would want confirmation of the room and its position. The last thing you want is to complain about the room at the start of the stay! But at 170 euros a night I was not accepting a room overlooking a car park, without air conditioning, in a seperate block to the hotel!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
30 August 2010
Dear guests,
We are very sorry for your disappointment about the double room in the Villa Auersperg. Our hotel consists of two buildings: the hotel and the directly adjacent Villa Auersperg. The villa has been extensively renovated and also revitalized from January to June 2009. All Villa rooms have been completely new renovated and are in a complete new design on high quality standard. I am sorry for your disappointment, that your room was originally booked in our Villa, our second hotel building.
I can guarantee you, that we set a high value on the quality throughout all departments. Our ultimate ambition is to fulfill the individual expectations of our guests. Thank you very much for your comment, which shows us, that we have to explain our two hotel buildings (the hotel and villa) even more in detail.
I am really sorry for the misunderstanding and I am glad to hear that the double room in our hotel fulfilled your expectations and you had a nice stay in Salzburg.
It would be a great pleasure for us to welcome you again in our hotel.
Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC