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Hotel & Villa Auersperg: Traveller Reviews

4.0 of 5
Auerspergstr. 61, Salzburg 5020, Austria (Formerly Golden Tulip Hotel Auersperg)
Hotel amenities
Ranked #5 of 138 hotels in Salzburg
4.5 of 5 stars 359 Reviews
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Reviews from our community

What travellers say about this hotel
  • Old town(15)
  • Very good(10)
  • Short walk(6)
  • Free internet(5)
  • Friendly and helpful(3)
  • Double room(3)
  • Flat screen TV(3)
  • Really nice(3)
  • Breakfast buffet(3)
Traveller rating
    238
    95
    13
    11
    2
Only show reviews for Family (56) | Couples (120) | Business (21)
Date Rating
CityBreaksLichfield
Lichfield
1 review
“Jekyl and Hyde Hotel”
1 of 5 stars Reviewed 18 August 2010

We paid 525 euros for 3 nights for a double room at the end of our mini tour of Austria and Germany which is not cheap. The double room was not ready when we arrived at 2.00pm. We were given a room with NO air conditioning, at the BACK of the annex/villa which is totally separate from the main hotel and overlooking the hotel CAR PARK. I complained to the management and we were offered a room in the main hotel overlooking the garden. The main hotel, breakfast, free internet, bikes are all great. If I was booking at this hotel again I would want confirmation of the room and its position. The last thing you want is to complain about the room at the start of the stay! But at 170 euros a night I was not accepting a room overlooking a car park, without air conditioning, in a seperate block to the hotel!

  • Stayed August 2010, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Schmeisser, Manager at Hotel & Villa Auersperg, responded to this review
30 August 2010
Dear guests,

We are very sorry for your disappointment about the double room in the Villa Auersperg. Our hotel consists of two buildings: the hotel and the directly adjacent Villa Auersperg. The villa has been extensively renovated and also revitalized from January to June 2009. All Villa rooms have been completely new renovated and are in a complete new design on high quality standard. I am sorry for your disappointment, that your room was originally booked in our Villa, our second hotel building.

I can guarantee you, that we set a high value on the quality throughout all departments. Our ultimate ambition is to fulfill the individual expectations of our guests. Thank you very much for your comment, which shows us, that we have to explain our two hotel buildings (the hotel and villa) even more in detail.

I am really sorry for the misunderstanding and I am glad to hear that the double room in our hotel fulfilled your expectations and you had a nice stay in Salzburg.

It would be a great pleasure for us to welcome you again in our hotel.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
EdmontonFritz
Edmonton
Senior Contributor
31 reviews
23 helpful votes
“Should have stayed longer!”
5 of 5 stars Reviewed 13 August 2010
1
person found this review helpful

Our favorite hotel on our trip, this hotel was excellent in many ways. The hotel has its own parking lot and not some public lot that is 5 blocks away or cost 36 euro per night. The rooms are new, modern, spotless, and roomy, really liked the wooden floor (not a fan of hotel carpet). The location is a short stroll away from the Linzer Gasse (street) where all the action starts but far enough away to remain quiet at night. Eating breakfast on the garden terrace, the breakfast buffet was the best on our trip. The free wi-fi worked well. We will be staying here again.....for longer. Our room was in the VILLA not the hotel.

  • Stayed August 2010, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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joseph2009Sydney
Sydney
Senior Reviewer
7 reviews
1 helpful vote
“Excellent hotel although maybe not in summer”
4 of 5 stars Reviewed 5 August 2010

This is an excellent hotel. Large comfortable rooms, good breakfast, nice relaxing courtyard, friendly staff and good location that is about a 10-minutes walk to the old town centre. Its only let down by the rooms not being air conditioned.

Summers in Austria are hot and the provided fan was simply not enough to cool things down to allow decent sleep or any daytime rest in the rooms.

If you are going in winter, autumn or spring this hotel is an excellent choice. There is a very cottage and home away from home feel about the hotel which is just lovely.

  • Stayed June 2010, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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kbs_1901
Winterthur, Switzerland
Reviewer
3 reviews
“Excellent Stay”
5 of 5 stars Reviewed 5 August 2010

Wonderful and charming hotel near the old city center of Salzburg. Awesome breakfast, beautiful garden, perfect service, the room was of the smallest category (small double room), but still a decent size and nicely decorated and super clean. Walking distance to all sights and to some cool restaurants, bars and delis. A great find, we cannot wait to go back soon.

  • Stayed May 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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njfamilytravellers
New Jersey
Contributor
11 reviews
2 helpful votes
“Best hotel on our vacation, good value”
5 of 5 stars Reviewed 31 July 2010

Our family of 4 stayed at the Auersperg Hotel for 4 nights in early July on our 2 week auto tour of Switzerland/Germany/Austria. Staying in 3- and 4-star hotels, this one was the best. We had a quad room in the villa, which is right next door to the main hotel building, and the room was very large, clean and modern. As noted by others, there was no air conditioning in the room (although the hallway was air conditioned!). The weather was not too hot, so we left the window open and used the provided big fan, and although our room was on the side facing the street and there was some street noise from cars, sleeping was pleasant. The breakfast at the hotel was the best we found among all of our hotels. All of the usual fare (cereals, pastries, yogurt) was excellent, but they also had scrambled eggs/bacon/sausage buffet style, and great fresh fruit, including fresh avocado. All of this, with the option of eating breakfast in their pretty outdoor garden! The staff were excellent, and in particular, the desk staff spoke excellent English, and gladly helped us to book concerts for the evening. The hotel location is quiet and safe, but uninteresting, but the end of the Linzer Gasse (the interesting street leading to the old town) is only 2 blocks away. Added pluses, the hotel has (paid) parking in a small lot onsite, and this was the most convenient parking we found among all of our hotels. Also, the free wireless in the room was excellent. We would definitely stay here again if we came back to Salzburg, which is quite a beautiful city.

Stayed July 2010, travelled with family
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Hotel & Villa Auersperg Also Known As

  • Auersperg Hotel Salzburg
  • Golden Tulip Salzburg
  • Hotel Auersperg
Address: Auerspergstr. 61, Salzburg 5020, Austria (Formerly Golden Tulip Hotel Auersperg)

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