We have stayed at this hotel several times over the last four years because of it´s excellent location but have noticed a definite decline in the general standards and service. We weren´t offered any free entry for one day to the spa as some people have commented. The rooms are a little small but have good views if you ask for a mountain side. The bar area etc. is spacious and relaxing with plenty of places to sit. The Argentinian staff have very good manners and provide nice service but the hotel lacks a certain friendliness and warmth. What really surprised us was the food as we noticed a real fall in quality. We ate for six nights running, six nights of hamburger (every night!), chicken once, a tough steak once, dry lamb and very dubious and cheap frozen fish every single night offered with no sauce or any kind of Spanish/local pizazz (apart from one night where we got salmon). I can´t belive that such an expensive hotel can´t source the quite marvelous local beef and lamb to offer it´s guests. The lamb was frozen, tasteless and from New Zealand. The only fresh food in the salad bar was the lettuce and tomatoes, all the rest, the carrots, beetroot, onion, carrot, gherkins, olives, tuna etc. was all pickled and out of a jar. The food here is not comparable to other hotels of similar standing we have stayed at. Dittto they are now skimping on details to "spoil" the guests such as bringing coffee to your breakfast table as in previous years. Now you have to get up and go to the buffet to get your own drinks and when you in a family with several children that means no peace. When such an expensive hotel starts to seriously skimp on food quality, variety and guest pampering it is instantly noticeable to it´s loyal customers and they ought to take heed. I really used to like this hotel, but after paying so much money for 5 nights I would definitely look at other cheaper options in Andorra. They are not looking after their customers like they used to.
- Sport Hotel Soldeu
