We spend the news years day in this hotel.
This is not a 5 star hotel.
I´ve been in many places, several hotel´s with 3, 4 or 5 stars.
The Satff, as no education, not professional, and inrresponsable.
The last day, as an horror for us!!!
we should leave the room at 12h. I ask if it was possible to stay 1 hour more, because, we only had flight at night. they said that we must paid 38 € to stay more time at the room.
We get out the room, and the bags stay we them in the hotel.
we leave the hotel, trusting the luggage will be safe at the hotel.
At night, when we get back to pick my bags, and simply desapear, vanisce!!!
Nobody from the hotel knows where the bags are?
Lucky your guide from the agency, made some calls and the bags appears in the aeroport.
Pass 15 days and I´m still waiting a call from the hotel, saying apologise or something.
There´s many hotels in funchal, don´t go to this hotel....

What a joy. A wonderful modern hotel with attentive staff and excellent facilities. This hotel well exceeds its 5 star rating. The bedrooms are well appointed, comfortable and a good size. Be sure to get a sea view as it is well worth additional money. There are also excellent restaurants in the vicinity.

my wife and i chose this hotel based on feedback on this site and the comments are very accurate ... the service and cleanliness were 1st class , the hotel is a bit out of town but with excellent restaurants and shops close by also access to town is cheap and easy .. the hotel itself is very reserved which is nice if you need to relax , the breakfast was good especially the fresh cooked omlettes and sparkling wine ... we would also like to recommend nearby restaurants i.e. Churrascaria Galinha Dourada , Real Canoa , O Baroquiero ..... the hotel restaurants were so so .... The free and requent town bus was very useful too .... Enjoy.

This hotel is filled with very good points, the hotel itself is perfect, cleanlines is of the upmost, absolutely faultless. The bedroom service is second to none, the room was perfect, the bar was perfect as was the restaurant. The staff are extremely polite, there is nothing you could find that would give you cause to complain.
Our only gripes would be as follows, my wife phoned England from the phone in the room because her Father was gravely ill, she was on the phone for an hour, when we came to pay for our extra's, we recieved a phone bill for the one call for £206, which when we questioned it , was dropped to £100, so be warned, the food is not perfect, the breakfast was very good, the Christmas Eve dinner was very nice indeed, but the rest was very average. And whoever chooses the piped music should be shot, constant Opera music, which is not to be knocked if you are an Opera fan, but to the rest of us, not very enjoyable. And the bar entertainment leaves a lot to be desired also. We stayed for a week and there was entertainment on every evening, which is fine, but if you can spend money on a beautiful hotel, then why waste it on inferior entertainers to play for your guests pleasure. That said, this hotel is very nice indeed, I would recommend it to all.