Checked in but on going to room found a toilet in mid repair. manager apologised. Went out sightseeing but on returning although toilet was functional we found soiled underwear left in the room. Manager apologised.
free drinks in Sky bar are not as presented. drinks are up to 4 times price of other hotels and restaurants let alone bars in the area. You are charged for everything even coffee sachets left in room.

Looked long before booking. Wanted a king bed, pool and close to the tourist sites,and restaurants. Tivoli was outstanding, paid a little more for a king bed and breakfast and got a lot for my money. The rooftop bar offers a great view of Lisbon and should not be missed even if you don't stay at the hotel. Drink prices are urban chic prices but the view and cool vibes make it a must stop before or after dinner.

Stayed here for a business conference, the hotel caters well for this purpose and is located well in the city center. However the hotel is nothing out of this world and I wouldn't suggest staying here for your private vacation, there are plenty of other cosy boutique hotels in Lisbon.

We were picked up from the airport in the hotels own Maserati - what a way to start.
The hotel is in a good location but it is still quite a walk into the city centre (but probably not far enough to take a cab .) It has a very impressive entance leading to a large lobby/bar area with the most comfortable seating known to man. We saw guests asleep here several times. A downside to this large area is that it acts as the hotel bar, and the service was usually painfully slow, apart from when an English woman was on duty when it became very efficient. This really is a problem as we noticed on many ocassions that guests became angry at having to wait to order/receive/pay for their drinks. It is also very expensive but that didn't put us off using it.
On check in the front desk manager kindly upgraded us to a corner suite which was fantastic. We may therefore have a biased opinion of the rooms, although a problem we had was the temperature (or lack of ) the hot water. It was warmish at best. This was our only gripe. Room service was very quick and efficient.
We were not theonly guests who found the lifts a challenge - the lobby and mezzanine levels are not clearly identified and if you use the lifts which service the rooftop bar it becomes even more entertaining.
The breakfast room was delightful and the food on offer was very good with decent though not consistant service. The room doubles as a brasserie with the rooftop restaurant offering finer dining. This for us was a problem, as on a couple of evenings after a long day sightseeing, all we wanted was a simple unpretencious meal. Neither option offered this. The Experience guy was brilliant. Very knowledgeable and helpful, he arranged a private trip to Sintra which is an absolute must do. Not so keen on the reception/concierge desk. We prefer to see a seperate concierge rather than have to wait behind guests checking in or out. Overall, the hotel staff were friendly and welcoming and spoke good english. So, although there were the above little niggles we would definately stay here again. However, and this is something which management must address: the non existent spa.
We were due to visit in 2009 and enquired about the spa only to be told it would open early 2010. It didn't. I saw literature in our room dated 2006 which mentioned the forthcoming spa! The spa is mentioned in literature,around the building etc and on the web site. This is totally misleading and unfair to guests. Either open the spa or remove all mention of it is our suggestion.
Before we checked out I thought I'd be cheeky and ask for the Maserati again and they immediately said yes - what a way to end.