We've been to the Algarve a couple of times but only to Albufeira, which we love. My wife found this hotel for a well earned winter break and we loved it. We stayed for 3 nights. The hotel was clean and tidy, as was the room. The service we recieved was also very polite and efficient. The hotel location is within the marina area of Portimao but very close to the great beaches of Praia da Rocha. Obviously the resort was very quiet when we arrived at the end of January but this was just what we needed. It was also easy to imagine how busy it will be in the summer when we plan to return (with our children this time). If you plan to eat out, try La Dolce Vita. A great little italian restaurant which was surprisingly busy when we visited on our last night. The only negative comment I can make was that the hotel gym was a little tired with some pieces of equipment in disrepair. It did have a great view over the marina though.

We stayed in a two bedroom apartment during the summer. Location was good during the day as we were near the pool and beside the beach. Buffet breakfast was generally good.

At night the local bars around the marina and boardwalk come to life so don't count on getting a good sleep, as from 1am to 5am, especially at the weekends, locals returning home from their night out scream and shout without any regard for the hotel residents (our room backed onto the road and overlooked the marina).

A few days into our stay we received a note under our door to say part of the main pool would be sectioned off for a number of days to facilitate a fashion show. We, like most of the other residents, had not been informed this when booking. We complained to the hotel duty manager who said that this was for the benefit of the hotel residents. Transportation to a small pool elsewhere in the complex was provided - the pool was small and far away from the main hotel. It turned out that the main pool, the centre of life in the hotel, was sectioned off fully for about five days. When I met with the General Manager he questioned my motives for complaining and had the audacity to question whether this was about money! We booked a four star hotel for a family holiday by the pool not a construction site- he obviously doesn't understand that a customer expects to get the facilities that they pay for and that are advertised. The staff from the top down have total disregard for customer care once they have you there.

I rode down from the UK with 3 friends to watch WSB at Portimao on reading some of the comments I can only say these people must have stayed at a different complex to us. Firstly the room this was a adequate size for four adults it was clean and tidy and provided basic self catering facilities if needed. My only gripe about the room was the fact that one of the beds which was a pull out bed from beneath the sofa was a little small and to say very basic. The food at the hotel for me was a mix of local quisine and lots of variation infact I never got bored of eating there. Also I would just like to mention that the Xerox Ducati team and the Sterigalda Yamaha team stayed at this hotel so in there eyes this can not be a bad place. I will definatly be returning to this hotel and definatly be mixing with WSB stars again. Paul Lewis (Lydney Glos UK).

From the moment we arrived at the hotel the customer service was awful. The attitude was very laid back and really not bothered with any problems we had.
It is not a cheap hotel and the standards are nowhere near what they should be. Rooms are very average, food the same. Do not eat at the pool bar what ever you do.

On first look it does look a very clean and nice hotel. But when you really look about and sample the service you can see the problems.

The biggest issue we had was, 9 days into our 2 week holiday we had a letter put under our door informing us there would be a section of the main pool closed off from tomorrow onwards due to a television fashion show. We did not think much of it at the time because the pool area is rather large. We awoke to find a stage erected across half the pool area. All the walk ways were overflowing with thick cables,big speakers and boxes. All the sun beds were pushed around the baby pool. I tried to speak to the manager because I was disgusted that they thought it was acceptable. He just told me to use the other pool. A 15 minute walk away, with 2 young children in tow. It only got worse when they erected a stand of approx 200 seats. It was all still there when we went home 5 days later. See photographs attached.

All I am trying to do is give an idea of what to expect if you go to this hotel. Not obviously a repeat of the show but the treatment you will recieve if you encounter any problems. It is best avoided just in case.