From the moment we arrived at the hotel the customer service was awful. The attitude was very laid back and really not bothered with any problems we had.
It is not a cheap hotel and the standards are nowhere near what they should be. Rooms are very average, food the same. Do not eat at the pool bar what ever you do.

On first look it does look a very clean and nice hotel. But when you really look about and sample the service you can see the problems.

The biggest issue we had was, 9 days into our 2 week holiday we had a letter put under our door informing us there would be a section of the main pool closed off from tomorrow onwards due to a television fashion show. We did not think much of it at the time because the pool area is rather large. We awoke to find a stage erected across half the pool area. All the walk ways were overflowing with thick cables,big speakers and boxes. All the sun beds were pushed around the baby pool. I tried to speak to the manager because I was disgusted that they thought it was acceptable. He just told me to use the other pool. A 15 minute walk away, with 2 young children in tow. It only got worse when they erected a stand of approx 200 seats. It was all still there when we went home 5 days later. See photographs attached.

All I am trying to do is give an idea of what to expect if you go to this hotel. Not obviously a repeat of the show but the treatment you will recieve if you encounter any problems. It is best avoided just in case.

This hotel is in a great location between Portimao and Praia da Rocha. A free underground carpark for your car. 5 mins to nearest bars and restaurants and maybe another 15 if you wanted to go to PdR which looked a bit busier when we visited during the day although we never went at night as we were half board at the hotel.
The bedroom was spacious but the receptionist talked us into a marina view rather than a pool view which meant that we didn't get the sun at anytime of the day. A balcony just isn't the same without some sun. The apartments with the best views overlook the large marina and with all day sun were said to be kept for families- which is a shame for us couples. The bathroom was fine, there was a fridge, microwave, kettle and a hob-y thing which might be useful. We certainly used the fridge and kettle. The bed was two singles pushed together and it was a bit hard - we didn't really get a comfortable nights sleep - so compared to TheTivoli in Vilamoura I would say the room quality is nowhere near as comfortable or luxurious. The maids also don't come to clean your room until after 4 pm which we found ridiculously late. we often had to sit round the pool with a book until they had finished. Not a great hardship but a tad annoying.

The restaurant was in a fabulous position overlooking the mouth of the river and not only could you see the fishing boats coming and going - you could also see over to the lovely town of Ferragudo at the other side with its church, beach and castle/hotel. You could see the views from either inside the restaurant or on the veranda so although the food wasn't really up to much - we didn't really care.

The deal I got through hotels4u.com on tripadvisor was unbelievable cheap (£77 per day for both of us to have half board) but if I were to revisit I would rather pay more for more luxurious accommodation and better food - but you can't have everything!!!

A loverly hotel that I would recommend and also 'revisit' to make a stay in this area another time. The staff are very friendly and the reception desk experience was excellent, (one way I usually can tell how good the hotel will be is by my first connection with the check in desk). The Tivoli was very clean and the layout and design was different and exciting, making the whole experience a real relaxing 'holiday'. Food was very good at the restaurant and prices were OK. The area is perfect for walking and exploring the coastline along this part of the Algarve and the hotel were only to happy to offer help and tips if you asked them about getting out and about. There are many other restaurants and bars around the area, all within in a 10 minute walk, so there was plenty of choice for menu and prices. We went with Thomson holidays and even they proved to be good as well! We had a really good week there and hope to go back again sometime.

I have just returned from a two holiday at the Tivoli Marina Portimao, we had a fantastic holiday, the hotel is in a prime location with stunning views.
The position of the hotel is excellent as you are at the edge of the beach and the mouth of the river, so you have the best of both worlds as you can have a very peaceful holiday around the marina or just along the beach up quite a lot of steps, you have Praia da Rocha strip where there is everything from fabulous five star restaurants such as the Atlantis or the Algarve casino, for a meal and show. to the other extreme with karaoke bars and discos.
Around the marina there is an excellent restaurants called No solo agua we had two fantastic meals there.
In the hotel we had a very good suite, quite large very clean and spacious, and I was very impressed with the roof terrace fantastic for late in the day sun bathing.
The rest of the hotel was a little disappointing as really it is a series of apartments around the marina and some of these are privately owned.
They were not enough sunbeds around the pool.Three times we walked along and they were all gone, and if your room is not in the main area of the hotel where the pool, bar and reception are, you have quite a long walk, to then turn around and walk back. They did have flat beds which were torn and damp on one side of the pool but you could not lie on them for very long as they were uncomfortable.
The setting for breakfast was fabulous it was lovely sitting outside on the decking looking out at the river with all the coming and going of the yachts. The food was okay not great, the coffee was terrible and I would have expected fresh orange juice at that standard of hotel.
The hotel bar had quite unusual décor with voile curtains and candles it looked great but had no atmosphere only went in twice, more than enough .
Overall the small problems we had did not spoil our holiday and we will defiantly go back to this resort. I think the hotel was good but I did not feel as if I was in a hotel more like an apartment.
I found this hotel in the Thomson chic and unique brochure and was not disappointed as it was certainly that.