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All reviews le mystique the main square quiet street excellent hotel buffet breakfast beautiful city champagne europe belgium belfry
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Reviewed 20 December 2014

Superbly located a 2 minute walk from the market square this hotel goes from strength to strength. From arrival to departure we were made extremely welcome by the very friendly and helpful staff. The room had a lovely Espresso machine and Ipad with good Internet access. Fresh fruit was provided in the room on arrival and a little box of Belgian chocolates provided every evening by the "turn down" staff. I have to mention also the excellent thick towels in the bathroom as well as the lovely toiletries. As always, Dina, who runs the breakfast room efficiently, looked after us well and my husband particularly enjoyed the champagne with his breakfast.

Date of stay: November 2014
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Meryl12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded 22 December 2014

Thank you for your new review! We were so delighted to welcome you with us again and are looking forward already to your next visit: Because you are special to us!

Dina is very happy to know that you loved her personalized service at breakfast!

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Reviewed 18 December 2014

This is a brilliant hotel, very clean and very friendly helpful staff! Amazing rooms, each room also has an iPad for personal use during your stay! We got escorted to our room by a very friendly employe and got a tour of the room which was very helpful!

Date of stay: October 2014
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Sven_Bas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded 22 December 2014

Thank you for your review!
Our staff is committed to making each guest's stay a most memorable experience. Should your future travel bring you to Bruges, we would welcome another opportunity to serve you!

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Reviewed 17 December 2014

Second visit and wow I just love this place. Beautiful little hotel with charm and character. The staff are excellent and the service is always very good. This time we opted to use the Sauna and steam room facility which was very nice, would highly recommend if you have time. The breakfast was good with a lot of choice on the buffet.
Bar prices are what you would expect with a city centre hotel; snacks are provided and we were also treated to some miniature cakes on the house which were beautiful.
Rooms are full of character with all mod cons; ipad in every room and Bose sound system. It is the little touches though like the Belgium chocolates in the room and the little weather forecast that gets posted under the door which make this hotel what it is.
Wouldn't stay anywhere else in Bruges; fantastic and look forward to visiting again.

Date of stay: December 2014
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
Thank NathanT127
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded 18 December 2014

We love our repeat guests! What great to read that your second stay with us was lovely again!

Thank you for your review and can't wait to welcome you back at your favourite hotel!

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Reviewed 17 December 2014

We stayed here 3 nights. The hotel has very cozy and comfortable rooms and common areas, especially the lounge with fireplace and Christmas tree. The room was very clean and warm after winter days walking in Bruges. Excellent location by the square.
The front desk personnel, Loes and Ruby, were extremely helpful and a joy to be around!
Highly recommended!

Date of stay: December 2014
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank tiburontan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded 18 December 2014

Thank you for your fabulous review! Our entire team, especially Loes and Ruby are thrilled that you enjoyed your time with us so much....

3 nights is indeed an ideal lenght of stay to enjoy Bruges as much as possible.

Are you ready for some more warm winter days....? Book now 3 nights stay for January, February or March and pay for 2 nights only!

We hope to see you back soon!

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Reviewed 16 December 2014

great location 2 mins walk to " The Market Square ", the staff really were excellent from the moment we arrived, had to change flights home due to strikes today and Malika and An on reception were superb even doing on line check from the hotel and printing off our boarding pass,
The room was luxurious great coffee machine and nice touch with chocolates left on the bed, pity we could not spend more time there and had to leave a day early, we will return !

Date of stay: December 2014
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank Jerrytheberry
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this reviewResponded 18 December 2014

What nice to read that you wish to return...we can't wait to welcome you back!

All our receptionist are real Bruges' ambassadors and on top of that they go above and beyond to service our guests.... we are proud of our team!

Thank you for sharing your experience!

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