Me and my wife stayed there for new years eve.
First I have to say the town Arosa is very lovely.
But....
We came to the lodge where we had to q up for the check in at 16.30 pm. Check out is is 9.30 in the morning, so we were wondering what they take them so long to arange. I really don´t understand why in peak season the front desk is not occupied during the whole day.
After finally being at the desk we were told that we do not have a double bed, altough I told them we were married. So we ended up in a bunk bed. Then I asked for the car park. They told me if I had no reservation they could not give me one. I said that on previous phone contact I was asking for it and nobody told me that I had to reserve a lot for my car. So I had to park my car in the town which is 15 to 20 minutes walk downhill. On their website they write it is 5 minutes away.
Unluckily after the second day there I had a accident and I could hardly walk. We decided to leave earlier. So we wanted to postbone one night and the ski tickets for another 2 days. We did not get any refund back. They said I have to see a doctor otherwise I would get not back any money. I said I hardly can walk and getting a car perk somewhere downtown is almost impossible as the resort is full with people, so how am I supposed to see a doctor?
Therefore we left very angry. I have to say in total that was my most expensive skiing day ever as we were only able to ski one day before my accident.
I really do not recommend to go there as there is no felxibility at all, the rooms are very tiny and do not look like the pictures, and it is very far from everything
- Manage your listing

