We stayed in Hotel Gioia from March 20th - 23rd. When we arrived at the hotel, someone was waiting to greet us and help us bring our bags upstairs which was nice.
Because we had 3 people staying in each room - we were given the two biggest rooms in the hotel on the 3rd floor (really the 4th floor, since floor 1 starts on the 2nd floor). The rooms were very large even by American standard, not typical of a European room size.
The hotel though looks like it could use a renovation. Things feel old, and not in a good way.
Service was relatively good - though we didn't have to ask too many questions of anyone working there, we didn't have any issues.
The WiFi Internet is frustrating to use - they print out a receipt with a username and password on it that you must enter every time you join the network and want to use the Internet. To make it more frustrating, there's a time limit to how long you can stay connected to the network - and once you've used it up - you need to ask for a new receipt. For some reason - they issued me 3 receipts, 2 of them were for an hour worth of Internet access and the other was for 24 hours. It would have been a lot easier from a usability perspective if they just had a regular WiFi password or used a system by which you type in your name and room number instead of a random username and password.
As a seasonal allergy sufferer, air conditioning is often my saving grace for sleeping through the night - but at the Hotel Gioia, the A/C is completely turned off until April - meaning you need to open the windows to get any kind of cool air - and led to nothing but sleepless nights for me. Closing the windows made the room feel stuffy and it was just as hard to try to sleep. For anyone with seasonal allergies - stay away from the Hotel Gioia!
Also - if you do open the windows, be prepared for it to be NOISY outside. Via Cavour is a noisy street and even being higher up - we could hear people talking on the street all throughout the night. There are also no screens on the windows - so if you open the windows - bugs can easily come in.
The bathroom in the room we stayed was small - the shower had little room to maneuver and the temperature changed greatly while you were taking a shower. It could go from freezing cold to scalding hot without ever touching the temperature. Also - I noticed there were blood stains on the tile grout in the shower - pretty gross.
Breakfast seemed to be pretty normal - bread with some butter, yogurt and cereal. Nothing special - and it got old pretty quick.
Location wise, the Hotel Gioia is in a great spot. It is close to the Duomo and short walks get you to most of the museums. We didn't need to take public transportation at all - everything was within a short walk - mainly because Florence isn't a very big city at least most of the touristy places are close by.
Overall - I probably wouldn't stay at the Hotel Gioia again, I think I'd try to find somewhere a little bit nicer and especially if I return during allergy season - I would want to find somewhere that offered air conditioning!
If you can get one of the larger rooms on the 3rd floor - they are at least bigger.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC