We "dropped into" this hotel the day before we were booked to check in for two nights....we had a change of travel plans. The very helpful man at the desk said "no problem...your room is ready and at the same rate". He called the hotel in Verona that we were suppose to be at (which had a no cancellation policy) and explained our situation...they said they would not charge us for the night. He went on to advise us of all the amenities...free wireless internet, business center if we didn't have a computer, 10 minute phone call each day, breakfast included, complimentary drinks & hors d"oeuvres each night from 6:30-8pm in the beautiful little garden! And the staff were all incredible!! The rooms are a touch dated but this little Boutique Hotel was so welcoming. We were a beautiful 15 minute walk to the Pont Vecchio. We are use to staying at Westin's but we wanted to try something different and were pleasantly surprised!
- David Hotel Florence

