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BEST WESTERN Hotel Rivoli: Traveller Reviews

4.0 of 5
Via Della Scala 33, I-50123 Florence, Italy
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Ranked #62 of 479 hotels in Florence
4.5 of 5 stars 309 Reviews
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Reviews from our community

What travellers say about this hotel
  • Train station(12)
  • Very good(7)
  • Short walk(6)
  • Maria Novella(6)
  • Friendly and helpful(5)
  • Great location(5)
  • Superior room(4)
  • Breakfast staff(4)
  • Former monastery(3)
  • Free internet(3)
Traveller rating
    154
    103
    37
    11
    4
Only show reviews for Family (46) | Couples (122) | Business (13)
Date Rating
mjackson33
Frankfurt, Germany
Senior Contributor
33 reviews
19 helpful votes
“Friendliest breakfast staff you will ever meet!”
4 of 5 stars Reviewed 30 July 2010
1
person found this review helpful

The hotel was just outside the center of Florence aka the Duomo. The room was spacious with A/C, a balcony, an awesome shower with jets on the wall (not all rooms), and the bed was pretty good. You could get internet access for 24 hours for 5 euros. The breakfast staff was incredible. They made the start of our day so bright and cheerful. The breakfast spread was also really good. We thought the price of the hotel was a little high, but after staying in a three star you can definitely see the difference. Also there is a restaurant attached to the hotel and they give hotel guests 10% off, but we never ate there.

  • Stayed July 2010, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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janetteteague
liverpool
Senior Contributor
21 reviews
13 helpful votes
“wonderful from start to finish”
5 of 5 stars Reviewed 27 July 2010
1
person found this review helpful

There were 8 of us ladies of a certain age who have just had the most wonderful holiday in Florence.
The hotel staff were helpful, polite and proffesional at all times. We arrived late and were sorted very quickly. The rooms were fine much bigger than my previous stay in Italy(venice).
A couple of the girls had an issue with the rooms but that was sorted. The rooms were clean and there are plenty of towels, toiletries etc.
The best things for us were the excellent breakfasts with plenty of choice and how nice was it to sit in the garden to have it. We also loved the plunge pool after a hard days sight seeing what a lovely way to cool down.
The reception staff couldn't have been more helpful especially with recommending restarants. We went for the traditional places and loved them all. Try 13 Gobbi, Marione and Trebbio- all wonderful.Special mention for Pina on the bar.
We also booked day trips with sunflower tours and Giovanni was a fantastic guide. We saw places that were truly breathtaking.
All in all a fantastic holiday!

  • Stayed July 2010
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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jcmtravel
CA
Senior Reviewer
6 reviews
“great hotel w/ many amenities”
4 of 5 stars Reviewed 20 July 2010

Our room was great here, it was large (as was the bathroom) had cable, free internet & computer downstairs as well as breakfast! Couldntt ask for more...

Stayed June 2009, travelled with friends
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luv2trvl4
Tampa, FL
Senior Reviewer
7 reviews
5 helpful votes
“Good hotel in a great location for the price.”
4 of 5 stars Reviewed 17 July 2010

Hotel was in a great location, near train station and within walking distance to all historical sites in Florence. There are plenty of good inexpensive restaurants near hotel, as well as a laundry mat across the street. The staff was helpful, the hotel had great internet service, and the breakfast was very good. If you like the nightlife, this might not be the hotel for you, as some could think the street a little seedy. Since I was traveling with my daughter, we were out of the hotel during the day, and usually had a late dinner near the hotel, and were back in our room by 10 or so. The hotel was run down in areas, but the rooms were adequate, the air conditioning worked, and it was perfect for us. I would recommend this hotel to friends for the price, location, and amenities. If you want to see David, a skip the line ticket in advance is the only way to go. The Uffizi Gallery is worth going to see, as well as the Duomo. We also did a vespa tour of the tuscan countryside through viator that was fantastic. The trains are very easy to use, but go to a ticket machine vs. the ticket counter. We went to Verona, Pisa, and Siena on our own, with no problems.

  • Stayed July 2010, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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RogueRogan
Manchester, England
Senior Contributor
26 reviews
22 helpful votes
“Brilliant little hotel, very well located for Florence SMN station”
5 of 5 stars Reviewed 17 July 2010
1
person found this review helpful

This hotel was easy to find when we got out of the station (direct train from Pisa Airport), the staff made us feel welcome and were very efficient in checking-in and out as well as the staff at breakfast who were superb and incredibly hard working.

The rooms and decor of the hotel was looking a bit dated, but I suppose in some way added to the charm. I think also the Jacuzzi was probably also in need of a service as the water jets didn't seem as vigorous as the photo's on the website!

However, the place was very clean and there was always someone doing more cleaning which was nice.

Once you got your bearings around Florence it was quite a good location to be in. We unfortunately went at a time when the weather was scortching - 40degrees and humid.

I'd certainly stay here again and reccomend it to friends and family. My only fault other than the decor is the walls were a bit too thin and there was a fair amount of noise.

  • Stayed July 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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BEST WESTERN Hotel Rivoli Also Known As

  • Best Western Rivoli
  • Best Western Florence
  • Florence Best Western
Address: Via Della Scala 33, I-50123 Florence, Italy

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