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Suite Oriani: Traveller Reviews

Via Barnaba Oriani, 92, 00197 Rome, Italy
Hotel amenities
Ranked #252 of 1,293 hotels in Rome
4.5 of 5 stars 74 Reviews
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Reviews from our community

    Trip type
Traveller rating
    44
    21
    4
    4
    1
Date Rating
bettyhoops
San Diego
1 review
2 helpful votes
“Thank you Suite Oriani”
5 of 5 stars Reviewed 10 February 2010
2
people found this review helpful

Our stay was very nice, the room was lovely. Me, my mom and my aunt stayed only the last two days of our trip in Italy. What a pity! We enjoyed the beautiful sorroundings and the ease to go downtown by subway. Alessandro was super and very sweet, he's a lovely person, very helpful and assists everyone with everything.
We would suggest Suite Oriani to everybody and can't wait to come back!!! Thank you Suite Oriani.

Stayed February 2010, travelled with family
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molby3
North Olmsted, Ohio
1 review
1 helpful vote
“The worst hotel stay I've ever had”
1 of 5 stars Reviewed 8 February 2010
1
person found this review helpful

The owner of this establishment, Alessandro, is completely incorrigible and hostile. He threw myself and my elderly traveling companion who has difficulty walking over a miscommunication involving a limo ride w/o regard for our welfare or safety. In addition, he said he would not charge us for our stay but not only did he charge us, he charged us for nights we didn't even stay! He is deviant and salacious and fully untrustworthy. Also it is NOT close to central Rome. It an enormous flight of stairs, a bus ride and a subway ride from central Rome. I advise any traveler to BEWARE!

  • Stayed September 2009, travelled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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ALESCOGNA, Owner at Suite Oriani, responded to this review
13 February 2010
The Lady has booked a room at the Suite Oriani for three days though venere.com and booked the limousine service from the airport for the day of her arrival, in Rome, from the USA. The Lady, however, left the airport without notifying the driver, neither us, even though she had the phone number of him and our phone numbers.
She reached us by public cab, and in the meanwhile the driver was still at the airport waiting for her; the moment she arrived, I politely asked her the reason for the abandonment of the airport, maybe she had problems to find the driver.. I thought. The Lady turned out to be very hostile at the very first moment; she argued that in the United States is also possible to cancel the booked services at the last moment without any problem, because she changed her mind at the airport, and here we were "back" in Italy if it was not possible to do the same.
I gently pointed out that there is also a limousine service cancellation policy, of which she was aware. Hence the Lady started to raise her voice saying that she was already tired of Italy and Rome and that everybody here was irritating, rude and unpolite.
The next day we called the company that provide the limo service for our guests asking them to give up to ask for what they were right to get, given the Lady sounded a little bit stressed. However the head of the company informed us that it was not possible because of their policy. At that point we communicated back to the Lady the need to honor the commitment and the Lady started to scream against me, offending me and Italy and the italians, even in front of other Guests.
I gave up, and thought to give personally the money to the company providing limo service, because "customer is always right". The penultimate day, reunited for the final payment (even if the check out would have been the next day the Lady wanted to pay the day before), the Lady asked us to book our limousine service for returning to the airport (!!!), but she told me "I don't want to find the same driver because he would put his hands on me since he is italian and angry with me" (...). She looked very nervous and scared.
I tried again to calm down the Lady, and said that there was no reason to be worried about it, and that we italians are civilized and polite... at this point the lady started to raise up again scream against me and offend me again, and she threw violently her bag against the hall table, hitting a precious art nuveau style ashtray bought years ago in Venice, with a value, and shattering it.
I made vain attempts to calm the Lady, I aked her so times not to scream... After a while I felt obliged to ask the Lady to leave the Suite Oriani. I do not report here the threats and screams that were heard not only our by our scared Guests and embarassed employees, but also the entire neighborhood. A Lady living in front of our Villa asked me: "do you need an help? do you want me to call the police?".
The Lady and her family is keeping on offending me, on Facebook, via e-mail and on TripAdvisor. Her family sent me an e-mail on facebook hoping the Suite Oriani to go out of business, and they wished me very bad happenings in my life. The Lady offended me a lot writing the worst things I have never heard and very mean sentences.

Thank you,
Alessandro Scognamiglio
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Nimu
Kenya
Senior Reviewer
7 reviews
9 helpful votes
“Fantastic!”
5 of 5 stars Reviewed 9 October 2009

Suite Oriani was a highlight of my trip to Roma! Clean, fantastic location and in a very nice neighbourhood. Alessandro the owner and Isabella the housekeeper were gracious and wonderful. The underground to get to see the sights and sounds is but a stone throw away and in the evenings, taking a walk to the surrouding orianis restaurants etc that were not all 'touristy' was divine! When in Roma again. Unlike other hotels, the WIFI here is free and we were able to plan via the internet great events for each day. I will be sure to stay at the Suite Oriani again!

  • Stayed May 2009, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Boondoc
Alaska
Senior Contributor
21 reviews
16 helpful votes
“Great Room, Great Neighborhood, Inconvenient”
4 of 5 stars Reviewed 5 October 2009

We stayed in three different B&Bs to get a sampling of various locations in Rome. The B&B itself was very nice. Service was excellent and we felt like we had our very own maid. She was quick to help us, called taxis and insisted they be pronto, made arrangements, and made us feel at home. The room was elegant, the bathroom large, the air conditioning refreshing. The neighborhood was quiet and the views charming. We were very close to the best restaurant we had in Rome - try La Scala just down the hill! This is a very upper class neighborhood and you can walk to great shopping as well. Despite all this, the location was a hassle. We tried to use public transportation in Rome, and others had said this was convenient. However, the nearby Metro station was closed for repairs at the time of our visit, so check on this. Getting here from the Colosseum involved riding Metro B, transferring to Metro A, then riding it to Piazza de Popolo, then getting on the Urban Train which is covered in graffiti and very dirty. This dropped us off past the closed station, so we had to then ride a bus to the neighborhood, then walk up the hill. You can avoid this last bus if the station is reopened, but it will still be something of a hassle on public transportation. Anyone saying this is only 'one Metro stop' on the reviews is not telling the truth. I wished we had used a taxi more, but this will had at least 10 Euro each direction to your stay at the Suite. They may want to reduce the room charge by 20 E or provide a coupon while the Metro is closed. If you don't mind using a taxi and being out of the city center, this will be a wonderful retreat for you, as there is nothing to complain about with the suite itself or the service. I took some off on cleanliness as the fancy pillows had some stains. We used the free WiFi to video chat back to the family in the States. We enjoyed a nice breakfast in our room, and felt very secure here. You will have a hard time finding better service or a more plush room.

  • Stayed September 2009, travelled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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axl19876
new york
1 review
“great place and great location in location very close to the ancient walls of rome”
5 of 5 stars Reviewed 28 August 2009

we really enjoyed having been to the suite oriani for one week in august 09. it's a really nice place with very welcoming staff. breakfast is a rich and italian one served in your room in the morning. location is pefect, just one subway stop away from the spanish steps or 20 minutes by walking from trevi fountaine. very nice restaurants and other facilities nearby... can't wait to come back thereee!!

  • Stayed August 2009, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Suite Oriani Also Known As

  • Suite Oriani Rome
  • Suite Oriani Hotel Rome
Address: Via Barnaba Oriani, 92, 00197 Rome, Italy

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