Beware things have changed here!!
I am currently staying in the Gvadalpin suites Marbella with my family, which was a holiday I booked directly through Expedia. After arriving yesterday when we had to wait almost 15 mins for a woman to arrive (from another location) at the reception with the room key, we have since found out from the internet that the main hotel has obviously closed down leaving just some of the rooms open but with absolutely no guest services available, in fact apart from a surly "concierge" who speaks no english and just sits behind the reception desk all day, there are no other staff in the building.
There are obviously people in a few of the other rooms but we haven't bumped into anyone except for last night we retuned from a trip to the supermarket to find the front doors locked with a scribbled note in Spanish stuck on the inside of the glass that presumably said back in 5 minutes. We waited about 20 mins then fortunately a man came out from the inside and we were able to get in.
The Penthouse suite that we booked is acceptable from both a size and general cleanliness perspective however all of the many restaurants shops, and bars that the hotel is famous for are long since closed up. This is very frustrating because we booked Room-only expecting these all to be available as well as room service. There are other private restaurants within walking distance but absolutley nothing inside the hotel, not even a vending machine. This has left us having to stroll to the nearby Lidl and stock up on easy to prepaire snacks, made more difficult by there being no oven, grill, or toaster provided in the room, there being just a 2 ring hob and a fridge.
The famous Gvadapin hotel spa which my wife was looking forward to being pampered in, we have been informed has also permanently closed. The whole place resembles a ghost town, and sadly has very much a 'faded glory' feel as you walk around the deserted corridors. Upon arrival we were requested to pay a €40 euros for 4 pool towels and when we asked about using the (empty) jaccuzi on our terrace we were asked to pay €80 per day(!!), we were lead to believe this was included in our room rate. Although we were forced to pay for the towels, we have declined to pay a total of almost €900 for the of use a juccuzi which is currently empty and surrounded by broken tiles and weeds! The kids are not amused as this was a big draw for them.
One more issue has been for the first 24 hours of our visit there was a very annoying and more or less continual buzzing/humming noise (my wife said it was not unlike the noise made by cutting tiles with a grinder) which could be heard faintly from within the room with the doors closed but was extremely loud with the doors open or when out on the terrace. I went to complain but was told by the 'concierge' in Spanish, that it had been making the noise for 8 days and there was nobody to fix it (think that is what he said anyway). In the end I literally climbed (to my families amusement) up from the terrace onto the very top section of the hotel roof area to find an air conditioning unit with a stuck fan making the dreadful noise. Obviously there was nothing I could do about it so I went back and asked the concierge for the tel no for the lady who greeted us on arrival. When I called the number she firstly sounded surprised that I had be able to contact her via her "private number". Anyway after I complained and told her the exact problem, she obviously managed to persuade someone to come and fix it because it has thankfully finally now gone quiet.
There seems to be some discrepancy over the amount of stars this place holds. If you look on the Internet or on the placard outside the hotel you will see 5 stars however I have now noticed Expedia them selves give it 3.5 stars, which is faintly 3 stars too many.
Disregarding the absolute lack of service, I feel that Expedia should mention on thier website that there are no amenities available. The Gvadalpin has a reputation for high quality which sadly it now does not deserve. By not mentioning this fact, I feel that Expedia has been deceitful.
I originally took the time to write this because I have spent way to long waiting on hold (at rip off roaming rates) while Expedia serve "other travelers", and wanted to share my thoughts with them. Now I have written it, thought I may as well use it to warn others!
- Also Known As:
- Gran Hotel Guadalpin Marbella And Spa
- Gran Hotel Guadalpin Marbella Marbella
- Gran Hotel Guadalpin Marbella
- Guadalpin Marbella
- Official Description (provided by the hotel):
- Closed temporarily. ... more less
- Reservation Options:
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