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Hotel Costes: Traveller Reviews

239 Rue Saint-Honore | 01 Arr., 75001 Paris, France
Hotel amenities
Ranked #1,136 of 1,849 hotels in Paris
3.0 of 5 stars 127 Reviews
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Reviews from our community

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Traveller rating
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Date Rating
ruxandraion
ruxandra@mediasat.ro
Contributor
11 reviews
7 helpful votes
“Fabulous Place, services acceptable, very bad in the restaurant”
1 of 5 stars Reviewed 19 October 2009
5
people found this review helpful

It is an advice for you all, but I hope the owners will read this.
I stay there in 2007, 2008 2 times. This october I was in Paris with a film team and I had to stay with them, but my son and his family are there twice or three time a year.
It is a fabulous place. Very expensive, but when you like a place, you pay. Unfortunately, the personal is very arrogant, they treat you like a bug. My son told me that tips changes their behavior. I understand to let something for the room maid, to give a tip to the waiters, after they do a good job. I do not think that I have to pay a reservation in the restaurant. And when you have a reservation, the terrace is empty, and an arrogant new lady tells you that she keeps the terrace for the clients of the hotel...2 nights before I was there with my husband and 4 people in my team. She did the same, but after I insisted she gave us a table on the terrace. The bill was over 600 Euro and the tip more than 10%. We made the reservation to take other people in my team to dine there, and after 2 days, surprise, the history repeted, but she is more arrogant, treat us really bad, the terrace empty again, and I had to leave with my director, stylist somewhere in Saint Germaine... And guess what? After 2 days I maid a reservation at CHES Georges, Costes' restaurant. They accepted just 4, "5 is impossible", we go there 4 and... we received a table for 5... These are the good looking girls employees of Costes management.
Costes is one of my favorite place in the world, but I'll not go there again. And I will tell everybody I know to do the same, I'll write on the web, and any magazine I can, maybe the owners will understand that they have to take care of the place, finding people that are prepared to received guests, to let people fill good in one of the best properties in Paris.

  • Stayed October 2009, travelled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Jamcam76
Brisbane, Australia
Contributor
17 reviews
19 helpful votes
“Lunch was disappointing and pretentious”
2 of 5 stars Reviewed 22 September 2009
4
people found this review helpful

While we didn't stay at the hotel, we visited Hotel Costes for lunch. We left feeling disappointed and a little bemused by the experience.

Granted, the venue is very tastefully decorated - top marks there, but is let down by the pretentious, unwelcoming and superficial attitude of the place. A little warmth and a few smiles instead of pouting and 'assessing' would help engender a little respect and more favourable reviews.

The food was reasonable but amazingly the bread (a staple that Paris justifiably prides itself on) was cold and stale - not fresh by any sense of the word and worse than even the most casual cafes we visited in Paris - just inexcusable for a venue like this.

If you enjoy a truly superficial experience that involves overt looking and being looked at and does not hinge on good service or above average food, this is the place for you. Otherwise, don't believe the hype behind the name and use tripadvisor for what it is best at - finding somewhere else that you will actually enjoy.

  • Stayed September 2009, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Jetro7
Geneva
Contributor
16 reviews
12 helpful votes
“Not as good as it should be”
3 of 5 stars Reviewed 21 September 2009
1
person found this review helpful

The Costes is a great place. Rooms are nice (but small), location is good and hotel design is great.
The swimming pool is fantastic, I could spend hours there.
But I won't return to the Costes for 2 reasons:
-The service is very bad. When people from the hotel staff consider that they are more important than the guests, you don't get the experience you might expect. At 750€/night, you expect a little consideration.
-With a booking at the restaurant, we had to wait for 30 mn until the restaurant supervisor showed up and said: " We don't have any table available. You should find another place to eat." So we found another place to stay!
So if I really like the place, I hate the way it is managed and won't return.

  • Stayed September 2008, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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TrophyCollector
Monaco-Ville, Monaco
Top Contributor
195 reviews
165 helpful votes
“Nr. 1 for style & crowd, maybe worldwide”
5 of 5 stars Reviewed 6 September 2009

The Costes is still the Queen of all design hotels. Anyone complaining about bad service and attitude must understand that this is only true if you don't fit in there (looks, dress code, habitus, attitude, celebrity status - the level is HIGH!). Otherwise you will have a fantastic time. The Costes' attitude is a necessary mechanism to keep the crowd that good. For more than a decade the Costes succeeds miraculously !!!

That's a difference to other "design hotels" where the staff are less trained and less knowledgeable and really tend to think they are cooler than all their guests. Then the good guests don't come back and the hotel needs to accept the rather mediocre crowd. Then the good times are over. But that will hopefully never be true for the Costes.

  • Stayed September 2009, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bree992008
New York, NY
Senior Reviewer
7 reviews
“Amazing”
4 of 5 stars Reviewed 26 August 2009

We have not stayed at the hotel YET......but visit the Cafe every time we go to Paris. One of my favorites for vibe, people watching and cocktail sipping. Yes its overpriced, snobby and pretentious........when in Paris.....

Stayed October 2008, travelled as a couple
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Hotel Costes Also Known As

  • Hotel Costes Paris
  • Costes Hotel Paris
  • Costes Hotel
Address: 239 Rue Saint-Honore | 01 Arr., 75001 Paris, France

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