For my Christams present my boyfriend gave me a perfect surprise package for the spirit one spa. In February I decided to book in for my special treat. It took almost 12 phonecalls back and forth between the spa's reception to make the reservation. A number of problems arose with each phonecall; their systems were down, they couldn't bring up the following months appointments on the system or the person I was looking for was busy. Also I felt the staff were unfriendly on the phone. I almost felt like they were doing me a favour rather than the other way around. It was extremely frustrating and if my boyfriend hadn't already paid for the voucher I would have given up making the reservation after the fourth phonecall.
Once I arrived at the spa however I had a great day. It was an absolute treat. The reception area was peaceful and inviting. The thermal suites were relaxing and therapeutic. The staff, away from the phone, were very friendly and helpful. My treatments included a facial, a pedicure and a manicure. I think I fell asleep during the facial!! My feet and hands were also well pampered.
They only other comment I would add is regarding the timing of the treatments. I arrived at the spa with my friend and our treatments were scheduled in parallel. As her pedicure and manicure were quite delayed I spent alot of the afternoon alone in the thermal suites waiting for her to finish. This was disappointing.
All in all I enjoyed my day in the spa. The package cost roughly €230 pp. I do think it is too expensive for what you receive on the day. Also the reservation system of the spa must be improved. It simply is not good enough to expect a client to pay such money for a one day package and go through such stress to make the reservation. The purpose of going to the spa is to relieve the stress in your daily life not to add to it!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC