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Harbour Hotel Galway: Traveller Reviews

3.0 of 5
New Docks Rd | The Harbour, Galway, Ireland
Hotel amenities
Ranked #13 of 46 hotels in Galway
4.0 of 5 stars 322 Reviews
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Reviews from our community

What travellers say about this hotel
  • Very good(12)
  • Eyre square(11)
  • Car park(9)
  • Friendly and helpful(8)
  • Very nice(7)
  • Would definitely stay(7)
  • Great location(6)
  • Rooms are clean(4)
  • Quay Street(4)
  • Busy road(4)
Traveller rating
    111
    118
    52
    25
    16
Only show reviews for Family (24) | Couples (141) | Business (35)
Date Rating
GromitDublin
Dublin
Senior Contributor
36 reviews
19 helpful votes
“Noisy at night/early morning”
3 of 5 stars Reviewed 31 August 2010

The Harbour Hotel is in a reasonably good location, about five minutes from the centre of Galway (Eyre Square, Quay St), but oh the noise! (1) the noise of the (sometimes heavy duty) traffic going past all night (2) the noise of the people going out for a cigarette and talking loudly from the bar until all hours (3) the noise of the cleaner setting up the cleaning trolley outside the room with attendant rustling of plastic bags and clattering of hoover (4) the noise of the buses pulling up outside with engines running and (5) --not the hotel's fault-- the setting up of a marathon outside the hotel from 7am on a Sunday morning. Those factors coupled with very uncomfortable pillows meant that the next day was spent very bleary eyed and quite cranky.

There were some other people we met who had a room on the other side who were badly affected by noise too - the hotel rooms don't seem very sound-proof.

The room is fine, basic but clean. One thing that is increasingly amusing me about hotel rooms is the weird balance of "room amenities" - in this case we have a trouser press AND and iron / ironing board (yes, both methods of pressing trousers), but no fridge. Hmm.

I didn't go for the express purpose of the "Health Suite" but I would imagine that some account for this is factored into the overall price of the room. First, you are directed down the back stairs, past flip charts and overturned furniture to the "Health Suite", which consists of a gym, steam room and jacuzzi. Gym - fine. Steam room - out of order. Reception - unmanned so it wasn't clear where to go. Towels - 5 euro deposit!!! Lockers - 1 euro deposit! Not being weird about deposits, but it somewhat detracts from the relaxing "health suite" ambience to find yourself in your swimsuit and flip flops wondering from where exactly you are to produce this euro. Jacuzzi - fine, nice and hot, but small and in a little windowless room.

The staff were extremely friendly and very efficient and without that I would reduce my mark by a star.

Also, you had to pay for parking. The Athlone Sheraton allows you to park in the nearby car park and will validate your car parking for you so it is free. It is 8 euro a day for parking, which is a bit much. Also the spaces are very small and someone damaged my side mirror, possibly as a result (or maybe not, who knows?).

En summaire, staff very good, but hotel very noisy leading to bad night's sleep.

  • Stayed August 2010, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask GromitDublin about Harbour Hotel Galway
Geoff Kinsella, General Manager at Harbour Hotel Galway, responded to this review
4 November 2010
Dear GrommitDublin,

I'm really sorry that we disappointed you on your visit. There appears to have been a series of noise disruptions and the issues regarding the Haven facility are definitely going to be followed through on with better signage and in-room information.

I would love to have the opportunity to earn back your confidence in our ability to provide you with a restful stay. Please let me know if I can handle you arrangements personally.

Kind regards,
Geoff Kinsella
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
susie049
toots123
2 reviews
“first class!!”
5 of 5 stars Reviewed 27 August 2010

lovely lovely hotel, great value and really friendly helpful staff. will be going again without a doubt

  • Stayed August 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask susie049 about Harbour Hotel Galway
Geoff Kinsella, General Manager at Harbour Hotel Galway, responded to this review
28 August 2010
Dear Susie049,

I'm delighted you had such a great time and we look forward to welcoming you back.

Kind regards,
Geoff Kinsella
General Manager
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motownjon
nottingham
2 reviews
1 helpful vote
“enjoyable stay”
4 of 5 stars Reviewed 26 August 2010

This was the third time we have stayed at the "Harbour". We requested a rear facing room as the last time we faced the road and you could hear the traffic. Discover Ireland had a deal with 2 nights & 1 dinner @ 99 euro p/p for two nights. The breakfast had a wide choice including fresh fruits with strawberrys, pancakes etc made to order. The 3 course evening meal was more than enough and excellent. Two course early, bird 6-7pm, 15 euro. The car park at the rear of hotel is now chargeable but was only 5 euro for the two days. Will stay again on our next visit

  • Stayed August 2010, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask motownjon about Harbour Hotel Galway
Geoff Kinsella, General Manager at Harbour Hotel Galway, responded to this review
28 August 2010
Dear motownjon,

Thank you for posting your review online. I'm delighted that you have been back to us based on good experiences in the past and that it's your intention to return in the future. Hopefully that will be sooner rather than later.

Kind regards,
Geoff Kinsella
General Manager
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CMB58
Colchester, United Kingdom
2 reviews
1 helpful vote
“Good hotel but a little over priced”
4 of 5 stars Reviewed 15 August 2010
1
person found this review helpful

The hotel is located on the edge of Galway city centre, with a 5 minute walk to the bars and restaurants. The rooms very large and comfortable. Internet access was available but you needed your own keyboard. Breakfast was good but as coach parties use the hotel they had run out of several items when we arrived. The pictures of the hotel are a bit misleading. They show a beautiful harbour. The hotel is not very attractive and next to a busy road. Car parking is not free and spaces are limited. Staff were helpful and attentive.

  • Stayed August 2010, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask CMB58 about Harbour Hotel Galway
Geoff Kinsella, General Manager at Harbour Hotel Galway, responded to this review
28 August 2010
Dear CMB58,

Thank you for posting your review on TripAdvisor. I really appreciate the candid feedback. I'm sorry that there was difficulty in accessign the internet. We have a free terminal directly outside the elevators exclusively for the use of our guests. Alternatively, there is free wi-fi for the rooms, but the use of your own laptop is not essential.

We are very sensitive to price comments as we ensure that our rates are always in-line with comparible properties. We never claim to be the cheapest but we believe our quality speaks for itself and justifies our mid market price position - coupled with top of the market customer care.

Hopefully we will have the opportunity to welcome you back to the city of tribes in the future.

Kind regards,
Geoff Kinsella
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
jvi53
New York City, New York
Reviewer
4 reviews
“No A/C, small room, so so food”
3 of 5 stars Reviewed 15 August 2010

Not the best hotel, you can walk to the Midieval section which was very nice. Small, hot room.

  • Stayed August 2010
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes
Ask jvi53 about Harbour Hotel Galway
Geoff Kinsella, General Manager at Harbour Hotel Galway, responded to this review
28 August 2010
Dear jvi53,

I am sorry to hear that your short one night stopover wasn't to your pleasing. Typically, our feedback from coach parties is that we are so flexible and accommodating in comparisson to other hotels on their itinerary. It's a pity that you didn't have the same experience.

Based in New York, it's unlikely that we will be seeing you any time soon, but if fortune favours me and you are in our neck of the woods again, please be sure to contact me and I will make up your bad experience in the future.

Warm regards,

Geoff Kinsella
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Harbour Hotel Galway Also Known As

  • Galway Harbour Hotel
Address: New Docks Rd | The Harbour, Galway, Ireland

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