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Harbour Hotel Galway: Traveller Reviews

3.0 of 5
New Docks Rd | The Harbour, Galway, Ireland
Hotel amenities
Harbour Hotel Galway
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38 traveller photos
Ranked #13 of 46 hotels in Galway
4.0 of 5 stars 322 Reviews
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Reviews from our community

What travellers say about this hotel
  • “Very good” (12)
  • “Eyre square” (11)
  • “Car park” (9)
  • “Friendly and helpful” (8)
  • “Very nice” (7)
  • “Would definitely stay” (7)
  • “Great location” (6)
  • “Rooms are clean” (4)
  • “Quay Street” (4)
  • “Busy road” (4)
Traveller rating
    111
    118
    52
    25
    16
Only show reviews for Family (24) | Couples (141) | Business (35)
Date Rating
motownjon
nottingham
2 reviews
1 helpful vote
“enjoyable stay”
4 of 5 stars Reviewed 26 August 2010

This was the third time we have stayed at the "Harbour". We requested a rear facing room as the last time we faced the road and you could hear the traffic. Discover Ireland had a deal with 2 nights & 1 dinner @ 99 euro p/p for two nights. The breakfast had a wide choice including fresh fruits with strawberrys, pancakes etc made to order. The 3 course evening meal was more than enough and excellent. Two course early, bird 6-7pm, 15 euro. The car park at the rear of hotel is now chargeable but was only 5 euro for the two days. Will stay again on our next visit

  • Stayed August 2010, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask motownjon about Harbour Hotel Galway
Geoff Kinsella, General Manager at Harbour Hotel Galway, responded to this review
28 August 2010
Dear motownjon,

Thank you for posting your review online. I'm delighted that you have been back to us based on good experiences in the past and that it's your intention to return in the future. Hopefully that will be sooner rather than later.

Kind regards,
Geoff Kinsella
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
CMB58
Colchester, United Kingdom
2 reviews
1 helpful vote
“Good hotel but a little over priced”
4 of 5 stars Reviewed 15 August 2010
1
person found this review helpful

The hotel is located on the edge of Galway city centre, with a 5 minute walk to the bars and restaurants. The rooms very large and comfortable. Internet access was available but you needed your own keyboard. Breakfast was good but as coach parties use the hotel they had run out of several items when we arrived. The pictures of the hotel are a bit misleading. They show a beautiful harbour. The hotel is not very attractive and next to a busy road. Car parking is not free and spaces are limited. Staff were helpful and attentive.

  • Stayed August 2010, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask CMB58 about Harbour Hotel Galway
Geoff Kinsella, General Manager at Harbour Hotel Galway, responded to this review
28 August 2010
Dear CMB58,

Thank you for posting your review on TripAdvisor. I really appreciate the candid feedback. I'm sorry that there was difficulty in accessign the internet. We have a free terminal directly outside the elevators exclusively for the use of our guests. Alternatively, there is free wi-fi for the rooms, but the use of your own laptop is not essential.

We are very sensitive to price comments as we ensure that our rates are always in-line with comparible properties. We never claim to be the cheapest but we believe our quality speaks for itself and justifies our mid market price position - coupled with top of the market customer care.

Hopefully we will have the opportunity to welcome you back to the city of tribes in the future.

Kind regards,
Geoff Kinsella
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
jvi53
New York City, New York
Reviewer
4 reviews
“No A/C, small room, so so food”
3 of 5 stars Reviewed 15 August 2010

Not the best hotel, you can walk to the Midieval section which was very nice. Small, hot room.

  • Stayed August 2010
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
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Ask jvi53 about Harbour Hotel Galway
Geoff Kinsella, General Manager at Harbour Hotel Galway, responded to this review
28 August 2010
Dear jvi53,

I am sorry to hear that your short one night stopover wasn't to your pleasing. Typically, our feedback from coach parties is that we are so flexible and accommodating in comparisson to other hotels on their itinerary. It's a pity that you didn't have the same experience.

Based in New York, it's unlikely that we will be seeing you any time soon, but if fortune favours me and you are in our neck of the woods again, please be sure to contact me and I will make up your bad experience in the future.

Warm regards,

Geoff Kinsella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1965charlie
Dublin, Ireland
1 review
“good hotel pity about the location”
3 of 5 stars Reviewed 12 August 2010

very disappointed in location right across from docks. Very noisy in the morning with all the trucks going to docks. We had booked a superior room and I had no complaints except for the Bathroom. It was in a very poor condition broken tiles and the one thing I love about a weekend away is a nice bubble bath with a relaxing glass of wine. Not in this hotel. On a positive note the staff were excellent, professional and very friendly. Had a meal in the restaurant and it was nice.

  • Stayed July 2010, travelled with friends
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask 1965charlie about Harbour Hotel Galway
Geoff Kinsella, General Manager at Harbour Hotel Galway, responded to this review
28 August 2010
Dear 1965charlie,

I'm delighted to hear that the service and food at the hotel were to your liking. Our team work very hard to connect with all of our guests and to make you feel right at home from the outset.

Our location is normally a strong positive for our guests and it is unusual to have complaints about traffic to the docks in the morning time. The port is not very busy and it doesn't handle truck business. perhaps it was enterprise park traffic passing us by.

Perhaps on your next stay we could offer you a different room and keep you to the opposite side of the building to avoid early morning interuptions. Please be sure to mention it for future bookings so we can help in any way possible.

Kind regards,
Geoff Kinsella
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
MM06
Northern Ireland
Contributor
12 reviews
12 helpful votes
“Brilliant”
4 of 5 stars Reviewed 11 August 2010
1
person found this review helpful

Stayed in the Harbour Hotel for the first time July 2010, staff were excellent really friendly and helpful.
Rooms were clean and comfortable.
Plenty of choice for breakfast, which was all very tasty.
Location was great really handy for Shop Street, Quay Street and Eyre Square.
Hotel parking at reduced rate which really is a bonus.
Really positive experience and i will definitely be back to stay in the Harbour Hotel again.

  • Stayed July 2010, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask MM06 about Harbour Hotel Galway
Geoff Kinsella, General Manager at Harbour Hotel Galway, responded to this review
28 August 2010
Dear MM06,

Thank you for your kind words and I can tell you that the praise for my team was well received by all. It's great that you had such a good time in our hotel and that you enjoyed the Galway experience too.

We look forward to welcoming you back to our hotel in the future.

Kind regards,
Geoff Kinsella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Harbour Hotel Galway Also Known As

  • Galway Harbour Hotel
Address: New Docks Rd | The Harbour, Galway, Ireland

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Harbour Hotel Galway
New Docks Rd The Harbour
Galway
Ireland
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Traveller Advice on Harbour Hotel Galway

Professional Advice (2)
Title Source
“Going To: Galway” New York Times (free registration required)
“An Online Update for Frommer's Ireland” Frommer's
Web Comments from Travellers (1)
Title Source
“Galway Harbour Hotel” Expedia.com
Harbour Hotel Galway
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