Arrived on a Sunday evening for 5 night stay. Enquired at reception re location of the playroom with the "array of toys" as advertised in website to be met with blank look and to be told that basically it didnt exist but that if I enquired at reception the following morning they could set the Wii up in the room for us. This was not what we wanted as the idea of the playroom appealed to us cause the children could meet other kids and give them a break from the hotel room. Also had bad experiences two nights with dinners. 3 dinners included in package but only used two due to long waits for food both in the bar and in the main restaurant. Quality of food very good but took too long to arrive and the excuse of being very busy with tours not acceptable. Main restaurant also very small and poky - a nightmare with kids as tables too close to each other!
Bedroom fine and no noise but we weren't offered the free popcorn n movies for the kids.
- Westwood Hotel Galway

