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Westwood House Hotel: Traveller Reviews

4.0 of 5
Dangan | Upper Newcastle, Galway, Ireland
Hotel amenities
Ranked #4 of 46 hotels in Galway
4.5 of 5 stars 287 Reviews
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Reviews from our community

What travellers say about this hotel
  • Very good(12)
  • Friendly and helpful(9)
  • City center(5)
  • Bar food(5)
  • Wedding reception(5)
  • High standard(5)
  • Superior room(4)
  • First class(3)
  • First nights(3)
  • Great value(3)
Traveller rating
    173
    77
    21
    13
    3
Only show reviews for Family (85) | Couples (122) | Business (30)
Date Rating
Ballyneety
Clonmel, Ireland
2 reviews
“Not as family friendly as web site implies”
2 of 5 stars Reviewed 20 July 2010

Arrived on a Sunday evening for 5 night stay. Enquired at reception re location of the playroom with the "array of toys" as advertised in website to be met with blank look and to be told that basically it didnt exist but that if I enquired at reception the following morning they could set the Wii up in the room for us. This was not what we wanted as the idea of the playroom appealed to us cause the children could meet other kids and give them a break from the hotel room. Also had bad experiences two nights with dinners. 3 dinners included in package but only used two due to long waits for food both in the bar and in the main restaurant. Quality of food very good but took too long to arrive and the excuse of being very busy with tours not acceptable. Main restaurant also very small and poky - a nightmare with kids as tables too close to each other!
Bedroom fine and no noise but we weren't offered the free popcorn n movies for the kids.

  • Stayed July 2010, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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David Kelly, General Manager at Westwood House Hotel, responded to this review
24 July 2010
Dear Past Guest,

Thank you for your recent review of our property. We do indeed advertise an unsupervised playroom on our website and it states on the webpage in question that this is available during the periods when we are busiest with families. During the time that you and your family stayed with us the figure that we have set as our minimum number of children in order to have the room available was not reached. When this is the case we do offer to have some of the games associated with the playroom set up in your guest bedroom as was the case here. On foot of your comments we are looking at this minimum number issue with a view to changing our strategy on same.

I am sorry to read of your issues with the service in the dining room - I can assure you that any delays encountered are not representative of the normal standards that apply here. No one category of guest receives more focus than another so the presence of a tour in another part of the hotel should not have had any effect on your time with us and I apologise that you were told this was the case.

Our dining room is quite small but that in itself is one of the reasons why we receive such a high level of repeat custom here as we offer a more intimate experience than many of our larger competitors that seat 150-200 people for dinner regularly during the summer season.

Finally I would say that details of the free movie offer and the free popcorn treats and how to avail of same were available in the welcome pack which you received on arrival.

Again many thanks for your review. I do hope that the issues commented on above will not deter you from visiting with us again in which case I would ask that you contact me driectly upon booking.

Kind regards,
Dave Kelly MIHI
General Manager
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belowthebar
London, United Kingdom
1 review
“Excellent Service at the Westwood”
5 of 5 stars Reviewed 17 July 2010

I had a really enjoyable stay at the Westwood House Hotel in Galway. Arriving in late from London to a warm welcome at reception I discovered I'd forgotten my contact lens solution. What to do? Without hesitation the receptionist rang an out-of-hours pharmacy to see if they had what I needed in stock, and told me he'd have it for me within a half an hour. Relieved, I settled in to the comfortable, spacious room (equipped with a double and a single), ran a deep bath and relaxed. Contacts cleaned and stowed, I slept soundly. Breakfast was delicious. I chose smoked fish with scrambled eggs: light and tasty. Couldn't resist the oatmeal porridge with honey and strawberries to start. Tea and toast, and I was ready for the day. Wifi and broad band kept me connected to the world. I'd happily go back again. Highly reccomended.

  • Stayed July 2010, travelled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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David Kelly, General Manager at Westwood House Hotel, responded to this review
20 July 2010
Dear Past Guest,

Thank you for your recent very positive review of our property. I was delighted to read of your experience with us and will be sure to pass on your comments to all on the team here.

Kind regards,
Dave Kelly MIHI
General Manager
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cat2664
Ireland
1 review
1 helpful vote
“Excellent hotel,great location & lovely staff.”
5 of 5 stars Reviewed 9 July 2010
1
person found this review helpful

This is a great hotel,from the moment you walk into the reception area you are really impressed.Our room was lovely & big for 2 adults & 2 children.Breakfast was perfect every morning & we had dinner 1 night in the restaurant and it too could not be faulted.The location of the hotel to the city center was great as you could be parked & walking around Eyre square within 10 mins of leaving the hotel.But most important all the staff were very friendly & helpful which is so important.
We will be back to stay soon so well done to the Westwood House Hotel.

  • Stayed July 2010, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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David Kelly, General Manager at Westwood House Hotel, responded to this review
20 July 2010
Dear Past Guest,

Many thanks for your review of your stay. I was delighted to read your comments therein and in particular your thoughts on our staff which I am pleased to say are a regular feature of reviews here on Tripadvisor.

Kind regards,
Dave Kelly MIHI
General Manager
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kilcrohane
ireland
Senior Reviewer
9 reviews
3 helpful votes
“Terrific hotel”
5 of 5 stars Reviewed 8 July 2010
1
person found this review helpful

We arrived on Sunday 4th July for three nights bed, breakfast and dinner on three nights.
Reception was friendly and efficient and we were soon in our room .This was quite large and airy with three windows looking out on the main road. the usual tea -making facilities were provided with a proper filter pot for the filter coffee . Also on the table was a bowl of fruit, two bottles of water and two mini bottles of wine. Toweling robes and slippers were neatly packaged on a super king size bed. Multi channel tv and radio was available via a 32in flat screen tv which was also used for internet and to buy movies. The bathroom was large and well stocked with the usual shampoos etc All very clean. The safe is not large enough to take a laptop.
Dinner was very pleasant from a limited menu and the house wine was very good value at 15euro.The food was cooked to order and tasted very well. in fact, we did not sample the sweets menu because we simply could not eat anymore. A pot of filer coffee and some mint sweets concluded the meal, King prawns have a surcharge of two euro and fillet steak 5 euro.
Breakfast was very good. Again the fry was done to order with first class foods and there was a wide array of cereals etc. The staff were friendly and attentive without being over fussy.
The downside of this hotel is its location beside a busy junction where there can be quite a bit of traffic noise.
There is no entertainment Sunday to Thursday so a taxi is a must after dinner

  • Stayed July 2010, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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David Kelly, General Manager at Westwood House Hotel, responded to this review
13 July 2010
Dear Past Guest ,

Thank you for your recent extensive review of your stay and of the hotel. I was delighted to read that your enjoyed your time with us and will be sure to pass on your comments to all the team here.

Just to let you know that aswell as the freephone taxi service which you mention is on offer here there is also an excellent local bus service which runs from right outside the hotel into the city centre at the cost of just €1.60 so the more costly taxi options is not always a neccessity for those trips into the city centre.


Kind regards,
Dave Kelly MIHI
General Manager
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Lynnala
Donegal
1 review
1 helpful vote
“The Best Hotel My Husband and i every stayed in, My advise to anyone is GO.”
5 of 5 stars Reviewed 5 July 2010
1
person found this review helpful

This hotel is top class. From the min we landed we were greeted with friendly staff. it felf like home, cozy comfortable, and relaxing.
This hotel is just top class. We went down for a meal and a few drinks the food was excellent and the staff couldnt do enough to please us. A young Boy Darren was very professional and was able to guide and help us. The girls at reception took their time to speak to us and was very welcoming.
I cant wait to visit this hotel again.

  • Stayed July 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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David Kelly, General Manager at Westwood House Hotel, responded to this review
14 July 2010
Dear Past Guest,

Thank you for your recent review of our hotel - high praise indeed!

We of course look forward to welcoming you both to the hotel on some future date when you will be assured of another warm welcome.

Kind regards,
Dave Kelly MIHI
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Westwood House Hotel Also Known As

  • Westwood Hotel Galway
Address: Dangan | Upper Newcastle, Galway, Ireland

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