Just back from a one night stay at this hotel and it was one of the worst ever for a supposed 4 star property. The girl at check was lovely and very polite but that's about as good as it got.
Our room looked nothing like it the ones advertised on their website. It looked more like something from the 1980s, with the exception of the bathtroom, which was good. However, the pressure is the shower was laughable.
The room itself was tatty, there was random stickers on the wall, dirty and marked table tops and the hotel staff can't even be bothered covering their dirty and broken bed bases with a sheet. Ours was a smoking room but had no ash tray, it also had tea bags, coffee, sugar etc but no kettle. The TV was as old as the manky curtains, the heat terrible, while the noise of other guests in the middle of the night was very annoying.
We ate in the bar and had to wait over ten minutes for a menu alone, the food was soggy, chips overcooked and a certain part of my partner's meal was either past its sell by date or under cooked. Utterly vile.
The breakfast, which we ordered to our room, was delivered very late and staff failed to bring tea and coffee as ordered and even failed to bring basics like salt and pepper.
The only thing this place has going for it is it's staff and the excuse of doing rennovations doesn't wash as you are not informed of that to begin with at reception.
We took a trip to another local hotel, The Maldron, the same night for a drink and it looks like it's in a different league. My advise would be to book in there not the Plaza, or should I say Fawlty Towers!
Stay in the much nicer Maldron down the road!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
13 February 2012
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Thank you for taking the time write a view of The Plaza Hotel on trip advisor.
I was extremely disappointed to say the least to read your comments and feedback. I was also disappointed that with all the issues in your bedroom, you did not report these to the Manager on Duty. I assure you, you would have been moved straight away and also I would have investigated fully into how a room with so many issues was put back on the system. It is also very surprising as we have a first class Housekeeping Department who have been credited by Failte Ireland in a recent inspection for improving the standards around the hotel.
With regard to the food and beverage, there simply is no excuse for delivering such poor standards, again I only wish this was brought to the attention of the Duty Manager who would have rectified the situation straight away.
I appreciate your positive comments with regard to the staff.
I have spoken to both the Housekeeping Manager & The Food & Beverage Manager with regard to the issues experienced.
We strive to exceed our customers expectations of us at all times, it appears on this occasion we have failed. Please accept my apologies.
I do hope you will give me and my team the opportunity of restoring your faith in the hotel in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC