Myself and my wife were celebrating
Our first wedding anniversary this last weekend, choosing to spend it at Harveys Point hotel was the best decision we could have possibly made. The welcome we received was far beyond what we expected and the staff all went out of their way to make the experience special for us. Having stayed in alot of hotels I'm different parts of the world I can only say that Harveys is far and away now my favourite. The accomodation is far beyond the four stars it's accredited with. The service is exceptional. But most importantly is the food. Simply out of this world.I stayed late on Sunday for the Sunday carvery which is just ridiculously good. An amazing array of food which is so good you'll feel no guilt for all the weight that you put on. Any one who has not stayed at Harveys point yet is missing out. I can't wait for an excuse to go back. Easily the best all round hotel in Ireland.

Your hotel was a beautiful and restful place with outstanding rooms and food. We enjoyed the tub baths with classical music and bath salts! The smell of the peat fires is still one I can remember and it makes me smile when I think of our time with you there. I would LOVE to come back again. Thank you for such a great place to stay!

All the staff were frendly and professional. The food was outstanding and the bedrooms were 5 star! We really enjoyed our stay andalready plannng ou next visit!.

This is a goodt hotel to stay in in terms of the accomodation but on balance not great for service. Better than Lough Erne Golf Resort in Fermanagh which is meant to be five star by a long way.

Lets us start, check in is officially not til 4.0pm which is bad from for a leading hotel, angry representation the previous evening shortend this unitl 2.00pm, but which was more acceptable but I shouldn't have had to use such strong representation to receive such basic service. The staff strongly argued 4.00PM was a reasonable check in time, such an argument was untenable and I think even the most seasoned traveller would agree.

In my opinion, the staff have a mental block with service and this is the same with all leading hotels in the region.I can't put my finger on it only to say if you stay four of five star in London / Paris / New York, the service is so much more polished. The little things add up to make a good experience great.

I have concluded from reading the reviews of leading Irish Hotels that there are two types of guests who in irish Hotels, ones who have stayed in 4/5 star hotels outside of Ireland and those who have not.

The reason I make this distinction is because what many people perceive to be a 4/5 star experience in ireland would only be 3 star in many other cities / countries but because they have never stayed in a leading international hotel outside of Ireland, they automatically assume what they are experiencing is a 4/5 star experience.

For example, all staff were absent the reseption desk when I made an enquiry during my stay when it should be manned by some one at all times, my wife and I being asked to move from a table being advised the table is reserved but no "reserved" sign placed on the table to indicated that it has been reserved is poor.

Expecting guests paying hundreds of Euros per evening to use UHT Milk sachets when small jugs of milk could be plased in each of the rooms for little or no costs is also poor. Dead batteries in the TV remote, poor, no newspapers in the residents reading room, poor, It soulnd picky I know, but this is the "polish" that turns a good stay into a "great" one. I have not stayed in a five star hotel in Ireland that gets this.

All I can suggest is that management need to send staff to be seconded in a London 4/5 suchs as the Lanesborough / Royal Lancaster / Claridges so they can start to understand what "Great" service is. I appreciate Irish Staff are friendlier and more chatty but they just don't get customer service. I guess this is a cultural thing.

On balance I enjoyed this hotel and will retrun to stay. It helped make a recent stay at the Lough Erne Hotel seem even worse that it was as Harveys point is vastly superior in all areas.

For the foodies amongst you, the fine dining restaurant lets the experience down.

Remember this hotel is in Donegal, and you cannot demonstrate Irish Hospitility through the medium of Haute Cuisine, otherwise known as "Poncy" food.

I dont understand why the management don't get this given a meal is £100 a head. The restaurant was 2/3 empty in a saturday when it should be packed, why? You don't need the skills sherlock homes to figure this one out....I guess the management need some outside help.

Simply put, the food is not in tune with the guests staying there, hearty meals leaving you feeling well fed would be better and I think if the management should again visit leading restaurants in London and New York they will quickly realise tha Haute Quisine has fallen from grace, it is so pre recession charging a big price and serving ver little.

I hope on my next visit the restaurant reflects the warmth of a Donegal, Irish welcome as I strongly moot to the management that you should not be able to leave an Irish restaurant hungrier that when you arrived.

An example would be my pregnant wife ordered Scallops quietly commenting her fear of food poisoning, When her dish arrived we both laughed ou loud that food poisoning would be an imposibility given the small portion of the 2 scallops served.

This from a restaurant located five miles from Killybegs Ireland's largest fishing port. I fear for the livelyhoods of local fishermen given the small portions served.

So my message to the management, focus on the "polish" i.e. the little things and revamp your food offer and you hotel would be "world class" You are talking an additional 1-2% effort to do this as so many things are great in this hotel.