I arrived at 1pm, hoping to check in and drop off my baggage, only to be told that check in didn't start until 2pm. I was aware that this was the official check in time, but I was a bit annoyed that the staff didn't even check if the room was ready. So I carried my bags all the way back up the hill to my friends hotel (which was much nicer, and they let him into his room) so I could leave my bags there for the day.
I quietly returned to the hotel at 3:30am for some much needed sleep. My sleep was cut short at 5am when the fire alarm went off. So we had to evacuate the building and stand outside in the snow for half an hour. Apparently somebody on the 5th floor had set the alarm off. I'm not sure why it took half an hour for them to decide this. All I wanted to do was sleep. It was the loudest alarm ever, and I couldn't get to sleep for a few hours because my ears were still ringing.
I think I managed about half an hour of sleep before I was woken up by another really loud alarm. This time it was the TV, at about 9am. It displayed a message apologising for the alarm. Why apologise for an alarm with another alarm? I would have preferred not to be woken. The message on the TV did say something about giving us a late check out to make up for it, but that was no good to me. I'd had about 2 hours sleep but I couldn't sleep any more because all I could hear was alarms in every room in the hotel!
I paid about £60 for this room for two reasons. 1) somewhere to leave my luggage, and 2) somewhere to sleep at night. I wasn't able to do either!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
22 February 2012
Dear Trip Advisor,
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Thank you for taking the time to write a review on the Ramada Encore Birmingham City Centre. I am sorry to read that the staff on reception did not inform you that they had a list of ready rooms. Unfortunately the room you were allocated was not ready. Although I appreciate the reception team should have informed you of this. Regarding the fire alarm. When a fire alarm is activated regardless of the time of day or night we have a responsibility to our guests' safety. Unfortunately we cannot control when these happen. The reason for you not to have had any communication from the team was because there was a guest who needed their help getting out of the building due to their mobility. My team helped a less mobile person evacuate. I am sure you would agree that when this situation occurrs it is "alarming" and if you were less able than others it is rather upsetting My team did the right thing in helping and reassuring another guest as they would have done if it was yourself who was in distress. For that I will not apologise they showed compassion and courtesy to a guest and ensured all guests were safely outside. Again we cannot control the weather conditions but I am sure you will agree that regardless of the weather when a fire alarm goes off it is better to evacuate. Once everyone is evacuated the team then need to investigate what has happened. This needs to be done thoroughly. We have a fire modern and efficient fire system that is checked weekly and complies with all regulations.
However I can apologise for the message on the television that was very illtimed and I have spoken to the team regarding this.
Once again thank you for taking the time to put your review on trip advisor
This response is the subjective opinion of the management representative and not of TripAdvisor LLC