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Hilton Warwick / Stratford-upon-Avon: Traveller Reviews

4.0 of 5
A429 Stratford Rd | Junction 15, M40, Warwick CV34 6RE, England
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Ranked #8 of 18 hotels in Warwick
3.5 of 5 stars 211 Reviews
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Reviews from our community

What travellers say about this hotel
  • Very good(11)
  • Car park(6)
  • Standard room(4)
  • Holiday inn(4)
  • Swimming pool(4)
  • Business hotel(3)
  • Flat screen TV(3)
  • Long days(3)
  • Staff were friendly(3)
Traveller rating
    42
    70
    55
    31
    13
Only show reviews for Family (41) | Couples (82) | Business (47)
Date Rating
dinkydNorthWales
North Wales
Reviewer
3 reviews
3 helpful votes
“Very Enjoyable Stay”
4 of 5 stars Reviewed 18 January 2010
1
person found this review helpful

Having booked this hotel only a couple of weeks ago for a birthday treat without reading the Trip Advisor reviews, I was a little concerned because of a lots of negative comments and began to think I had made a mistake, but unfortunately had paid in full so could not cancel! I must say upon approaching the reception desk which was a little shabby, I was still concerned. Our fears were alleviated when walking to the room as the rest of the hotel was both clean and presentable We had booked a Deluxe room and had asked for this to be changed to smoking only upon our arrival and the receptionist immediately asked for the Welcome Pack to be moved to our new room and this had been done before we had reached our room. . The room was to the usual Hilton standard, clean and spacious. We found the staff to be most pleasant and helpful and I must say the lounge and dining room were to a great standard. We only ate breakfast at the hotel and the choice was great and cooked superbly. If I had to criticise this hotel, my only gripes would be the parking fee (£3 - I feel this should be free to paying guests) and the poor water pressure in the showers!!

  • Stayed January 2010, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ross Mounsey, Manager at Hilton Warwick / Stratford-upon-Avon, responded to this review
26 April 2010
All public areas including reception have been refurbished within the last 18 months.

Car parking charges were introduced because of the spiralling costs of operating, maintaining and securing the car park and surrounds of the hotel. Since being implemented in March 2005 at the Hilton Warwick we have achieved a virtually crime free area and is therefore proving to be a major deterrent, a situation many of competitors would like to be in.

Most bathrooms feature an 'eco' button on the shower controller to control water flow in addition to that of temperature. This would have been the most likely cause of low pressure.
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BobStamford
Lincs
Senior Contributor
32 reviews
2 helpful votes
“Do not use this hotel”
1 of 5 stars Reviewed 8 October 2009
1
person found this review helpful

This hotel is tatty, the room (a club room) was dark, the bathroom was slightly cramped. The bar was like a bus station there was no atmosphere. The restaurant was a mediocre buffet - liytlle choice. Restaurant matre d' discouraged me from bothering to order anything "it would take too long" (I had room service it was timely friendly and good). You get charged for car park. Only redeeming feature was (non restaurant) staff from room service, friendly, helpful and sympathetic to (honest) reception check out - "you should have used Holiday Inn just down the road it is better than us"

  • Stayed October 2009, travelled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ross Mounsey, Manager at Hilton Warwick / Stratford-upon-Avon, responded to this review
26 April 2010
Thank-you for your feedback. I was dissapointed to learn of your experience.

However, since your stay I am pleased to report that our final 53 bedrooms rooms have been fully refurbished meaning that all 181 bedrooms have been refurbished in the last two years. In addition we have recently introduced a new Ala Carte & TDH menu and discontinued evening buffets.
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Foggy_in_Dallas
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1 review
1 helpful vote
“Not very good”
2 of 5 stars Reviewed 6 October 2009
1
person found this review helpful

I arrived in early but the rooms were not ready, and I think it was planned for an early arrival. This would not be too bad if it was not for an 11 hour flight. So maybe they are not to blame...The lunch was not good, I thought it lacked falvor and choice. Then the rooms were small and the coverence facilities were not up to the usual Hilton standards. This is a Hilton, I do have some expectations.

Stayed September 2009, travelled on business
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Daman1992
Sydney, Australia
Top Contributor
50 reviews
105 helpful votes
“It's good, evident they are trying to maintain that high Hilton standard”
4 of 5 stars Reviewed 1 October 2009
1
person found this review helpful

We stayed at the Hilton Warwick for one night on a Trafalgar Tour and are experience of the hotel was generally positive.

We have stayed at some of the finer Hilton hotels around the world and was not expecting too much of this place, but we were very happy to see that the Hilton standard is being kept. The rooms were reasonably nice, some parts of the room were newer than others. I thought that the archway in the room was a little strange, but anyway...

The beds were comfortable and the bathroom was functional. I also liked the Hilton radio set. It was supposed to have some preset channels but the only thing that was working was the iPod function, but that was all I needed.

The public areas of the hotel were very nice and obviously some care had been taken in their presentation. We went to the bar and to the restaurant, both for dinner and breakfast. The dinner was a special tour dinner and was quite tasty, while breakfast was the standard hotel breakfast and was an American buffet. I particularly liked the waffles!

The staff at the hotel were a little mixed. Although all were friendly, some seemed young and untrained, while others were able to handle our requests much better.

The hotel has a fitness centre and a pool but we never got around to using it.

The hotel is a fair distance from the town centre, so you will need some transportation or be willing to walk. Warwick Castle was good fun, albeit quite expensive.

The hotel didn't have any free internet, but there was a connection in the room.

All in all I would recommend the Hilton Warwick for a short stay in the area. If anyone would like more information on the hotel or town, please message me.

  • Stayed July 2009
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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dozydai
Carmarthen Wales
Senior Contributor
45 reviews
108 helpful votes
“Usual good Hilton standard”
5 of 5 stars Reviewed 25 September 2009
2
people found this review helpful

Visited the above hotel for a few days in August and was impressed with it. the check in was painless and quick and the room was clean and quite roomy with a 26 inch tv which was good ,and a comfortable bed,and the bathroom was good.The breakfast was one of the best and most varied I have ever encountered and the food quality was excellent.We had the evening meal and it was top notch and very tasty.
We used the gym , which was well stocked and the swimming pool was a good size.
In conclusion, an enjoyable stay in a well situated hotel just off the motorway, just up the road from Warwick and Stratford upon avon a few miles away. But the best thing about the hotel was the pleasant, able hotel staff who made it a nice stay.

  • Stayed August 2009, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hilton Warwick / Stratford-upon-Avon Also Known As

  • Hilton International Warwick
  • Hilton Warwick
  • Warwick Hilton International
  • Warwick Hilton
Address: A429 Stratford Rd | Junction 15, M40, Warwick CV34 6RE, England

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