We have stayed in a few holiday inns now and have to say that this one was the most disappointing. The staff weren't very welcoming. Had dinner in the hotel the evening we arrived and must say for the price it was bad. The chips were burnt and if you wanted water you had to buy a large bottle for £3. Bit of advice - go across to the cafe in Sainsburys - you get a better meal and they serve til 7pm. That was all they had. We weren't even asked if the meal was okay. Breakfast was mediocre. Cereals weren't labelled, orange juice was like water and the scrambled eggs were smothered in salt. I asked them to activate the telephone in my room for which they took a swipe of a credit card (which was fine) but when I went to use the phone it wouldn't work. I rung down to reception and they said oh the phones aren't working but you can come and use the one in reception!! I declined as I was not wanting to make a private phone call in such a public place. The phones were still not working when I checked out 3 days later. When there are two people staying in a room what's the story with giving them one bath towel? Do they expect you to share? I left breakfast at 9am and asked the staff for an extra towel and they said that they would send it up. by the time I left the hotel at 11am I still hadn't seen an extra towel. On checking out the staff just checked the computer and said that's fine (because I had paid in advance) they didn't even ask if I enjoyed my stay and was everything alright. As I said I have stayed in a few holiday inns before so I know what to expect but I just felt that they were really scrimping here and the level of customer service was bad.
- Holiday Inn Express London
- Holiday Inn London
- London Holiday Inn
