My family and I recently stayed at the Milestone, and we could not have been more pleased. A smaller hotel located right in the heart of Kensington, it was in a very convenient place, which made sightseeing easy. We had two suites, which were quite large and accommodating. They were also most clean and neat, and there were some nice little touches, such as a plate of small fruits provided every evening.
I was most impressed with the level of service, which was impeccable. All members of the hotel staff knew us by name, were solicitous of our needs, and were always most polite. Not even my sometimes-rambunctious 9 year old could rattle them, and their courtesy was always extended to my children, which was most appreciated.
The hotel has a wonderful and renowned restaurant. We originally had a dinner reservation but instead opted for a late afternoon tea, which was a big hit with the children in particular. While I enjoyed the tea as well, the hotel’s cozy bar was my favorite. After each fun but tiring day of sightseeing, I would camp out there – very relaxing!
The only qualm – and it is quite small – concerned the breakfast, as it was a tad skimpy compared to breakfasts provided at some of our other stays in England. The relatively small size of the hotel’s dining space may be the culprit there.
The Milestone is quite expensive, but we had such a wonderful time that I smiled as I reviewed the bill. It was worth the splurge!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7 April 2012
Thank you so much for your kind comments and feedback following your recent stay with us.
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I am delighted that you enjoyed our service and small touches and especially pleased that you were able to make use of Cheneston's for a late Afternoon tea.
Whilst I'm pleased that you enjoyed breakfast, I note that you felt a little more choice would have been appreciated. We do try and ring the changes with one or two seasonal extras and even if we do not have the space to offer a more extensive range of items we are usually able to provide one or two additional items upon request and will always go the extra mile with any specific favourites where we are aware of these. I'm delighted that you enjoyed spending time with us with your family who I know we enjoyed looking after!
Andrew Pike, General Manager, Milestone Hotel
This response is the subjective opinion of the management representative and not of TripAdvisor LLC