My my.... what a place, and i sincerely wish I meant that in a good way!

After finding the hotel, which was central to Marble Arch and pretty much ideal, our group of 5 arrived to check in and our reservation had been messed up, instead of a triple and 2 singles (this was all they had available at time of booking) we had been reserved a double and 2 singles. The best they could offer was to put a 'camp bed' into the double room (i suggested the possibility of upgrading a single to another double and was met with a very un- friendly huff). Seeing as we had no- where else to go and needed to be at a theatre show for the evening, we agreed.

No lift and 3 flights of stairs later- 1 flight to the top floor was steep and very un-forgiving with suitcases and wearing heels, we arrived to our rooms. The 'now' triple was cramped and to get into bed you had sit at the bottom of the bed and crawl up, the bathroom door was off the hinges, cracked tiles and a sink you could barely wash your face in. One single was not actually that bad, except the shower knob came off in your hand and the other single room was hysterical... a shower in the cupboard (literally), wires hanging from the tv around the satellite box (that fell off onto me) leads across the floor and of course the bag over the smoke alarm. Receptionist as apologetic as ever... yeah right!

Didn't even attempt to try and figure out what was on the breakfast menu!

Thank goodness we were only staying for 1 night... oh, and for great friends that made the whole escapade hysterically amusing and a great night out!

Arrived at the hotel with a group of friends only to find that they had made a mistake with the booking and has reserved the wrong rooms. As a result, they put up an extra camp bed in one of the rooms to acommodate the 'roomless' person! Once gaining access to the rooms, we noticed that there was considerable damage to doors, furniture, showers and trailing dangerous wires hanging down and accross the rooms from electrical equipment. In addition to this, the rooms were dirty and could have done with a lick of paint rather than the less than important installation of satellite TV boxes! On pointing out these problems to hotel staff, my friend was met with indifference! ...We didn't even try the breakfast!

Check out their website, it doesn't even look like the same hotel!

On arrival the hotel had allocated the wrong rooms for our party of five. The receptionist was less than helpful and made no apology for their error. They managed to fit another 'bed' into the twin room and discounted the cost of the room by £5. When we got to the room they had put a camp bed between the two singles, there was no space to actually get into the bed unless you crawled up the bed from the bottom end.
The rooms themselves were poorly funished and very knocked about. There were mutiple faults with the room e.g. door off the hinges, sharp cracked bathroom tiles, wires stretched across the rooms and plastic bags tied around the smoke detectors. When I returned to the reception to make the staff aware of the faults they said that they were already aware, but again offered no apology.
Luckily our party were only staying one night and we spent minimal time at the hotel. I would strongly advise that people avoid staying here. The hotels website is very misleading and the room are not recognisable against the photos they have used on their web page. The hotel is in a good central location and is relatively cheap but still offers very poor value for money.

The three of us stayed for two nights. And I wish I would have read the reviews before I booked - never mind. Locating the hotel was a piece of cake no problem there the location is very very convenient BUT that is the only possitive about this place. The rooms are the size of a penny, the single room has a shared toillet in the hallway, it´s noisy and breakfast is a total myth. This is closer the a hostel then a hotel which makes is rather expensive and not at all enjoyable stay.