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Griffin House Hotel: Traveller Reviews

2.0 of 5
10 Connaught Street, Marble Arch, London W2 2AH, England
Hotel amenities
Ranked #915 of 1,067 hotels in London
2.0 of 5 stars 96 Reviews
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Reviews from our community

    Trip type
Traveller rating
    2
    10
    24
    11
    49
Date Rating
jellycat31
Northampton, United Kingdom
Reviewer
3 reviews
2 helpful votes
“It was so terrible it was funny!”
1 of 5 stars Reviewed 9 August 2009
2
people found this review helpful

Arrived at the hotel with a group of friends only to find that they had made a mistake with the booking and has reserved the wrong rooms. As a result, they put up an extra camp bed in one of the rooms to acommodate the 'roomless' person! Once gaining access to the rooms, we noticed that there was considerable damage to doors, furniture, showers and trailing dangerous wires hanging down and accross the rooms from electrical equipment. In addition to this, the rooms were dirty and could have done with a lick of paint rather than the less than important installation of satellite TV boxes! On pointing out these problems to hotel staff, my friend was met with indifference! ...We didn't even try the breakfast!

Check out their website, it doesn't even look like the same hotel!

  • Stayed August 2009, travelled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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applepipSurrey
Surrey
1 review
2 helpful votes
“Do not stay at this hotel.”
1 of 5 stars Reviewed 9 August 2009
2
people found this review helpful

On arrival the hotel had allocated the wrong rooms for our party of five. The receptionist was less than helpful and made no apology for their error. They managed to fit another 'bed' into the twin room and discounted the cost of the room by £5. When we got to the room they had put a camp bed between the two singles, there was no space to actually get into the bed unless you crawled up the bed from the bottom end.
The rooms themselves were poorly funished and very knocked about. There were mutiple faults with the room e.g. door off the hinges, sharp cracked bathroom tiles, wires stretched across the rooms and plastic bags tied around the smoke detectors. When I returned to the reception to make the staff aware of the faults they said that they were already aware, but again offered no apology.
Luckily our party were only staying one night and we spent minimal time at the hotel. I would strongly advise that people avoid staying here. The hotels website is very misleading and the room are not recognisable against the photos they have used on their web page. The hotel is in a good central location and is relatively cheap but still offers very poor value for money.

  • Stayed August 2009, travelled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Trawellista
Prague
2 reviews
“Very expensive HOSTEL”
1 of 5 stars Reviewed 20 July 2009

The three of us stayed for two nights. And I wish I would have read the reviews before I booked - never mind. Locating the hotel was a piece of cake no problem there the location is very very convenient BUT that is the only possitive about this place. The rooms are the size of a penny, the single room has a shared toillet in the hallway, it´s noisy and breakfast is a total myth. This is closer the a hostel then a hotel which makes is rather expensive and not at all enjoyable stay.

  • Stayed July 2009, travelled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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JamesLeed
Leed
1 review
“Clean but Small Rooms”
2 of 5 stars Reviewed 19 June 2009

i stayed at griffin house hotel the room was very small and the lady who is working at recepton is very roude cannot cummunicate properly she do not know how to deal the customer.
Overall stay is ok the hotel is close to all famous attraction.

  • Stayed May 2009, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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guineapigNottingham
nottingham
2 reviews
3 helpful votes
“Utterly dreadful”
1 of 5 stars Reviewed 3 June 2009
1
person found this review helpful

I emplore you... if you pay attention to any review on trip advisor in relation to the Griffin House Hotel, let it be mine. Don't give this hotel a chance! Pay a tenner more, book early and stay in a Travelodge. Yuck. Pictures on their website are completely inaccurate. The only hotel with vacancies on London Marathon weekend, and with good reason!

  • Stayed April 2009, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Griffin House Hotel Also Known As

  • Griffin Hotel London
Address: 10 Connaught Street, Marble Arch, London W2 2AH, England

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