We had booked two tours with Mountain Goats, on two consecutive days, and arranged to be picked up at the caravan park where we planned to stay. Then we found the caravan park was booked out. We rang Mountain Goats, and the lady in the office went out of her way to find out for us what other caravan parks there were in the vicinity, even to the point of going herself to the tourist information place to check on the caravan parks. We were trying to find accommodation on a mobile phone and in the end there were frequent calls to the Mountain Goats office. I wouldn't have blamed her one bit if she had got a bit sick of our calls, but she was always pleasant and helpful.
Accommodations were eventually sorted out, and we went on our tours. Different drivers each day, but both very friendly and informative. On the second day three different couples weren't ready when he arrived to pick them up, but he took it all in his stride.
The tours are well planned, with appropriate comfort stops, a variety of scenery, plenty of photo stops, both planned and some on request, and in the middle of the tour a break from the bus with mostly a lake cruise, but on one tour a mini train ride.
On top of that the tour cost is very reasonable. It doesn't include lunch, though on the first tour we did have morning tea. However, lunch stops are planned in places where there is a variety of choice, and sufficient time is given for the meal.
We thoroughly enjoyed our tours, and would happily recommend Mountain Goats to our friends. They do look after their passengers.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC