Stayed here last night the 8th of June, its a well organised customer focussed property, its old and some of the internal architechture is beautiful, really comfortable and there is every service you would expect from a five red star hotel. It's got a wonderful spa, gym is open 24 hours etc etc. The car park is a bit of a nuisance location wise and quite pricey - when you find it!

Overall I'd say that if you are looking for a special place to stay in the Chester area then I don't think you will be disappointed. There is lots of attention to detail, staff know who you are and are genuinly warm and welcoming. Very little to find fault with. One small gripe might be the breakfast , very nice but if you are on a package there is a supplement for hot food, i get so annoyed by supplements..

Dinner in Simon Radley's restaurant was truly memorable and I've done a separate review for this.

What can I say - simply the best hotel stay I have ever experienced. This was our wedding anniversary trip and we booked a suite for two nights - excellent choice. The service was immaculate - nothing was too much trouble for the staff, who still managed to maintain an eminently friendly and approachable demean. Our room (suite) was simply gorgeous with the biggest bed I have ever seen! We ate in La Brasserie for our 'special' anniversary dinner and were completely satisfied with both the service and the gorgeous food. Ignore all of the (albeit sporadic) poor reviews - I simply cannot fault this hotel and sincerely hope to return. Many thanks.

Having read the wonderful reviews I was really looking forward to my stay at The Grosvenor Hotel, Chester. However, we were put in a room which overlooked the multi-story car park which was very noisy in the early hours when the mechanical sweepers moved in. We were moved to another room on the third night which was much quieter and the staff were very helpful and apologetic.
The breakfast room also serves as the informal restaurant but lacked atmosphere and much sense of 5 star luxury e.g no table clothes even in the evening. The breakfast was very good but each item had to be ordered from the kitchen and I think a buffet table would have been much better. Most of the cooked items incurred a hefty supplement which I thought was off-putting and unecessary. However, the tea, coffee, orange juice and porridge were all excellent.
We ate in the informal restaurant on my husband's birthday- the food was good but expensive for what is was and in a bistro setting. The prices in the main restaurant were out of our price range and it did not look particularly welcoming to the passer-by. Neither did the hotel bar, where we would have liked to have a drink and maybe read the paper. Newspapers also had to be purchased. So did the Spa, which is really not worth a trip unless you are having a treatment -another charge, of course.
I have stayed in only a few 4-5 star hotels - the best being the Royal Crescent in Bath . The Grosvenor does not quite make the grade for me, I'm afraid . It needs to loosen up a bit and be a bit more generous.

My eldest daughter celebrated her 21st Birthday on Saturday, and I wanted to say how special the day was by experiencing 'Afternoon Tea' served in the Drawing Room.
We were warmly welcomed to the Grosvenor Hotel by a very nice gentleman who promptly lead the way to the Drawing Room on the first floor. What a stunning room! It was beautifully decorated, with very comfortable sofas and chairs.
We chose the 'Indulgent Afternoon Tea' which included a glass of Champagne served with fresh strawberries and clotted cream to start. Followed by a selection of finger sandwiches; fruit and plain scones served with clotted cream and strawberry jam; french pastries and fancies! We chose Assam and Earl Grey tea. This was expertly served by the most courteous and polite staff who made us feel very welcome.
It was a very special day for my daughter which was made even more special by our visit to the Chester Grosvenor.