It's not the cheapest place to stay in the area but the rooms feature huge bathrooms, terry cloth bathrobes, and the most comfortable beds I have ever slept in. Staff is very friendly; buffet breakfast is good but pricey ($20 with tip) - lots of healthy choices though. The pool and waterslide would be a hit with families. Will be back!

This hotel has good and bad points. Firstly, it is important to know that the much better rooms are the more expensive ones in the tower section of the hotel (at the right, past reception). The cheaper rooms look out over the indoor pool area and are horrendous (I made the mistake of staying in one of these rooms a few years ago). This time I booked the better rooms, which included free Internet, free local phone calls and complimentary bottled water (the small bottles). The room was on the upper floors and it was spacious. No issues with the bathroom. However, the bed wasn't very comfortable and the sheets were not the correct size and kept slipping off. We ate at the sushi restaurant (Sagano) on the top floor and it was very good, with fresh sushi and great service. Check in was friendly and efficient and the agent confirmed the room rate and the free Internet, local calls and water. Unfortunately, you have to walk past the pool area below (sort of an open concept) to get to the elevators and the smell of chlorine can be overpowering. The concierge was great at booking a very early taxi to the train station. However, check out at 6 am did not go well. The woman on duty read our room number incorrectly and charged us for the wrong room. It was only after my credit card was charged and I checked the receipt that I realized that I had paid for someone's else room (so much for ensuring guests' privacy). So the credit card charges had to be reversed and the correct room charged. To top it off, we were charged for the local calls which were supposed to be free and even had a little "dispute" as to whether a toll-free number should be charged. The nerve! However, the charges were removed. All of which took an extra twenty minutes I wasn't counting on, especially as we had a train to catch and the taxi was waiting outside. Very frustrating, given the fact that the agent should have confirmed our name and room number prior to charging us, not just giving us an amount. Next time we will try another hotel as this one seems a little hit and miss.

I stayed at the Delta Toronto East for two nights after reserving through Priceline. I had a great experience with the front desk. For the price you pay when you book through Priceline you expect to get a basic room. The front desk staff never made me feel like anything but a regular guest and responded to my needs immediately.

Having asmtha I had an alergic reaction in the first room I was in (likely perfume from a previous guest). They immediately moved me to another room and we had a great nights sleep. I was working from the hotel the next morning but at 10 a.m. it sounded like a jackhammer above my head. I called the front desk and she said that they were doing a stress test and it shouldn't last long. It stopped (likely for a lunch break) at 12:15 and started again at 1 p.m. So, I called the front desk and said I couldn't take it any more and she said she was sorry. She told me I would be moved to an upgraded room. Within 5 minutes the bell man was at my door to take me and my bags to the new room. While it was a pain to pack up I was really glad to not have the jackhammer above my head.

I would reccomend this hotel for sure. While some fixtures are worn it is clean and has great furnishings. The fee for parking of $12 per day is what it is and the $10 for 24 hours of internet is reasonable. For a real treat eat at Sagano!

This is no, by any stretch of the imagination a 4 star hotel. 3 at best. Why?

1. Poor customer service. When reserving the room I requested a very quiet room, as I am a light sleeper. When checking in, I once again asked for a very quiet room. What did I get - a room a few floors above the loading dock. Complained to the front desk manager, requesting because of the poor location and other problem (noted below) a room upgrade. The response, hotel is rather full, all we can do is move you to another room on the same floor.

2. Outdated rooms. The rooms are showing the wear. And to top it off, the first night there was no heat in the room and the heater did not work. Maintenance fixed the problem within a half hour. But considering I stayed there in November, this shouldn't have happened

3. Ridiculously expensive restaurant. Bowl of oatmeal - $7, come on.

4. Ridiculously expensive parking. $14 a day. This property is in a suburb of Toronto. NO REASON fo such an absurd charge. It is just a rip off.

On the positive side, the pool is nice. The hot tub for such a large hotel is way too small - sits comfortably 6 people. Nice work out room. Within reasonable walking distance or very short drive are good restaurants and a store.

Would I stay here again. No. A hotel, with 4 star hotel rates and charges, which is no better then 3 star hotels.