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Reviewed 3 February 2014

I was staying here for a conference, and we had a formal dinner. One of the servers spilled soup on my dress, so I asked for a napkin. The server didn't answer, so I assumed that he didn't hear me and politely asked again for napkin. All of the sudden, he gave me this stop-being-so-annoying face, and said "do you think I can get it for you right now?" Then he turned to other servers, and started laughing. I understand that he was extremely busy to serve a large crowd, but it was absolutely unnecessary for him to be so rude. I never felt this humiliated and never been treated such way by a hotel staff.

Date of stay: January 2014
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Thank contrcty
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SheratonParkway221, General Manager at Sheraton Parkway Toronto North Hotel & Suites, responded to this reviewResponded 28 February 2014

Hello contrcty,

Thank you for posting your feedback from your visit with us. The event/conference service troubles you encountered during your stay are not typical of the service we offer, and I regret that you were unable to address these concerns prior to your departure.

We believe that all of our guests should be treated as V.I.Ps - I welcome the opportunity to speak to you directly regarding the bad service you encountered at our hotel so we can try to correct this; Feel free to contact me at guestexperience@sheratonparkway.com so we can further investigate the problem.

I look forward to hearing from you.

Sincerely,
Suzanne Marshall

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Reviewed 29 January 2014

This hotel property is a great place. Everything you need to access is in and around the immediate area, from shopping to restaurants to gas up area. Rooms are nicely done and bathroom area is quite spacious.

Room tip: Inquire about the Jacuzzi suites, they are worth the price difference. Club Level Floor rooms are worth the upgrade (39$). Coffee and beverages are available are day long for free.
Date of stay: January 2014
  • Trip type: Travelled on business
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Thank 459H_T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SheratonParkway221, Guest Relations Manager at Sheraton Parkway Toronto North Hotel & Suites, responded to this reviewResponded 28 February 2014

Dear 459H_T,

We want to thank you for reviewing our property on TripAdvisor. Our guests and clients often rave about our convenient location and it is one of the reason we get our repeated business.
We are glad you have enjoyed your stay with us and we hope to welcome you back to our property again.

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Reviewed 28 January 2014

Stayed here a few times as my husband is a disc jockey and usually gets a room when he DJ's at the hotel. Since we are here for business and don't spend much time using the facilities, I can compliment on the hall here and the great services provided. Although the rooms need updating, the bed was comfortable and does the trick. Clean and quiet, which is what we were looking for. Not sure I would make a family mini vacation here as there was not much around however it was close to many bars which made a good couples getaway.

Room tip: Great place to stay if you need a place in the area. Great place for weddings. Attached mini mall, great banquet facilities and service.
Date of stay: March 2013
  • Trip type: Travelled on business
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Thank cherylr2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SheratonParkway221, Guest Relations Manager at Sheraton Parkway Toronto North Hotel & Suites, responded to this reviewResponded 28 February 2014

Hi Cheryl R,

Thank you for your great review. Also we like to thank you for your repeated business as you travel around for work.
We understand that after a long day of work or a long drive, guests that use our hotel just want to rest! And often time, they've come to the right place.
We are glad that you enjoy our hotel. As we are currently working on renovating our rooms, we hope you will be able to come back during the summer and visit Canada's Wonderland on our best selling package. It is great for the whole family, as it includes a great breakfast to get your started off right for a full day at the park.

We hope to welcome you back soon.

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Reviewed 23 January 2014

This is my second stay at the Sheraton in the past three years, both on business trips. Given that it is a conference centre as well as a hotel would account for its sprawling size. Indeed, I actually got lost and confused in the bowels of the building trying to locate the fitness centre. Obviously large size/conference centre go hand in hand -- the disadvantage from my perspective being that it gives the hotel a rather industrial and commercial rather than personal feel. It certainly lacks any of the ambiance and personality of a good boutique hotel but in fairness, that's not what it is. My room was very dark, boring and blah with 70's decor and furnishings and is in dire need of a facelift. It had a depressing dark feel about it. It is also very poorly designed and laid out--as an example, the reading chair is tucked in the corner snug up against the bed as there is no where else to put it. The 'view', if one can call it that, from my third floor room outside the window was horrid, facing onto the roof of the adjoining building. Bothers me that wifi is charged separately. Note that breakfast is also not included. Sound filtering in from the hallway is quite pronounced.

Room tip: Ask for a room with a window that faces an outside street rather than a different part of the building; I suspect higher is better.
Date of stay: January 2014
  • Trip type: Travelled on business
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1  Thank Travels-with-Claire
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SheratonParkway221, Guest Relations Manager at Sheraton Parkway Toronto North Hotel & Suites, responded to this reviewResponded 23 January 2014

Dear ClaireCalgary,

We would like to thank you for taking your valuable time to give our hotel a review.
We thank you for giving us a chance to improve and for staying with us continuously.
While we are currently upgrading our rooms, it has always been to the Sheraton standard. Our light fixtures and furnishing are all up-to-date with the Sheraton/Starwood standard.
Most starwood hotels do not include Internet access, our super hi-speed Rogers wi-fi Internet connection will let you work at top speed at a minimum cost.
I hope you can give our breakfasts a try during your next visit. It's had many priases and will give you a great start to your day.

Thank you again for giving us a review and we hope to welcome you back soon.

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Reviewed 20 January 2014

Stayed here for a hockey tournament with my wife and son. Hotel itself was perfectly fine. Clean rooms. Bathroom clean. We stayed in tower. Starbucks in lobby. Only mild complaint was food in lobby bar: expensive and average at best. On the other hand the rate was reasonable.

Date of stay: January 2014
  • Trip type: Travelled with family
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Thank Jabrd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SheratonParkway221, Guest Relations Manager at Sheraton Parkway Toronto North Hotel & Suites, responded to this reviewResponded 27 January 2014

Hi Jabrd,

Thank you for taking valuable time to give our hotel a review. We are glad to hear you had a pleasant stay at our property. We do offer Starbucks at our lobby as well as a 4-diamond award winning Crave Restaurant.
Upon your return to our hotel, kindly ask our concierge for directions to over 30 near-by restaurants and food-stops. There are a vast variety of food available within walking distance.

Thank you again for your review. We wish to welcome you back soon.

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