First, I should preface my review by saying that Frank and all of the staff at Muktuk seem to treat their dogs in a manner nothing short of outstanding. Especially given what recently happened to some sled dogs in Whistler, this couldn't be more important.
Now with that being said, our visit to Muktuk for the tour "A taste of the Yukon" left a little to be desired.
The tour began by picking us up at our hotel around noon. We were taking to the Muktuk ranch which is about 20 minutes from Whitehorse. We were given an excellent overview of the sport/lifestyle of dog sledding by Frank. We were given a lot of time with the dogs (and especially the puppies) which didn't disappoint. We were then taken in for a viewing of the documentary "Yukon Quest" which documents the dog sled race from Fairbanks to Whitehorse.
Frank gave some excellent stories regarding the races (which he has competed in countless times). My only slight criticism was there were probably one or two too many stories. For folks new to the sport it was a little overwhelming and therefore easy to lose interest come the end.
Up until this point Muktuk was easily getting an overwhelming 5 star review from me, however, things started to go downhill. We had signed up for a tour that was supposed to last from 1pm-8pm. By the end of the Yukon Quest viewing it was approximately 3:30. I was excited for what was in store next and eagerly awaiting a dinner (which was included) with frank and other staff members. However, Frank disappeared and we were essentially left on our own for the next 2 hours. When dinner was ready, rather than sitting down with Frank and staff to eat, we were left to eat by ourselves. The website claimed it was a "buffet style dinner" but we were given pretty average portions- pretty filling but definitely nowhere close to buffet style.
To really leave a sour taste in our mouths, as we were settling up our bill and preparing to get a lift back to our hotel we were informed there was a $20/per person charge for a hotel pickup. The website said 'local pickup in whitehorse available if needed' with no mention of a charge and in my countless email with the staff members, never was this mentioned. Eventually the fee was waived, but regardless, it still left a bitter taste.
Overall, I think Muktuk is probably an outstanding place for the dogs as well as for visitors during the winter months. However, as for their summer program, currently it needs a bit of work. I have no doubt, however, Frank and all of the staff at Muktuk will eventually get a polished summer program going that rivals their winter programs and I look forward to visiting again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
23 August 2011
Thank you for your suggestions regarding our summer programs. Our management team is currently working on next years summer programs. We do appreciate your comments and will definitely be considering them for our program development. With regards to the miscommunication on our transportation costs we are currently updating our website to reflect this.
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We hope to see you back for one of our winter trips.
Muktuk Adventures Management Team:)
This response is the subjective opinion of the management representative and not of TripAdvisor LLC