Worst hotel experience of my life. I couldn't even stay in the room, the smell was awful, the streets were cleaner than this room, there was even fly's all over the room and bathroom. Don't take a risk with this one like we did. The other reviewers are not hard to please, it really is that bad!
"Five minutes from all places that matter in the city of Toronto" my backside. When we asked the cab driver to take us from downtown to the hotel he laughed and asked why we booked that place. He said we could have got a much nicer place in downtown for the same price.
When we arrived, we were told we were upgraded to 2 bed's as they didn't have a non-smoking king room left like we had booked. But it was still a non smoking room. Seemed ok so we agreed. We got to the room and after gagging at the smell, I opened the curtains to the dirty scummy window and it just made everything worse. If this was an upgrade, what was the other room like?! The bathroom was rotten, pubic hairs all over the floor and the shower curtain was stained. The carpet in the room was patchy and there was blood splatters on the wall paper and lots of other stains. I spent the entire stay (about 15 mins) swatting flies away!
We checked the beds before making our final decision to stay/go... and the base of the bed has stains all over it, the bedclothes were stained, and the gold duvets had wet patches on it. There was pubic hairs on the bed, long dark hairs and long blonde hairs. The 2 beds were similar.
We went to reception and asked if we were put into the wrong room as this didn't seem to be cleaned since its last occupants and the arguing started.
I was told it wasn't a luxury hotel and I was expecting too much (I thought a clean bed was the norm in hotels regardless of rating??). He told me this was clean and the cleaner had serviced the room that morning. I asked him to come to the room and have a look, when I pointed out the hairs on the beds, he swept them to the already dirty carpet and said there was nothing wrong with the bed and as they were a budget hotel, they couldn't afford to have high quality bed linen and towels. All I expected was something clean. He was extremely unhelpful and argumentative. He said they didn't have another room for us that night as they were all occupied. I asked for a refund and he said this was not possible. We were booked for 3 nights and this wasn't an option to stay here. He said we could talk to his manager the next day but there was nothing he could do. I pointed out that there were wet stains on the bedclothes and he lifted them saying he would send them to laundry (eh... was this not done anyway?!)
After deciding we couldn't stay in that room, we took our bags back to reception and asked for alternative arrangements to be made, which was refused. It was 7pm and all we could from get was that we needed to speak to the manager the next day. The guy then took us to a room to prove that the hotel rooms were cleaned.... we still weren't impressed by this, although a bit better.... but we couldn't have that room as someone else had already booked it.
Strangest and rudest experience we have ever had with any hotel in North America, India, Africa or Europe.
Needless to say, for an extra $10 a night, we got a lovely 4* in downtown. Howard Johnston kept 1 full nights cost and refunded the other 2 nights. The manager was still extremely rude and argumentative.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC