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Reviewed 30 August 2014

I found that the staff of the hotel were lacking in knowledge. I also felt that they never listened to any of my concerns or issues. The check in person was unable to answer any of my questions, and never made any attempt to find out the answers even though I asked her to. I was greeted at my room door by the garbage bin and the dirty laundry bin. The hallway was continuously filled with children running and screaming in the hall.

Date of stay: August 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank L B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this reviewResponded 31 August 2014

It is such a regret to see that we failed to provide you with an exceptional service. We at Hilton by Doubletree strive to provide the best experience for the guest and what you have experienced was not a Hilton standard promise. I would be pleased to speak to you further so I could have some clarification. Please contact me directly at the hotel at your earliest convenience. We definitely want to make things right and win back your loyalty.
We hope for another opportunity from you to better serve you and exceed your expectations.

Regards,

Rajesh Chollangi
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2014

Hard to figure out why this hotel is here, in amongst sprawling West Edmonton, and quite a way from downtown. Anyhow, it does the job. Restaurant is passable but service indifferent. Air conditioning varies between off, noisy and industrial. Car park lights blaze all night for no apparent reason, lighting up the outside like daylight. So not a destination but serviceable.

Date of stay: August 2014
Trip type: Travelled as a couple
Thank AustraliaAnthony
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this reviewResponded 31 August 2014

We regret to hear you haven’t found the hotel location so ideal for your travel needs. We are located just minutes from Edmonton West Mall, offering more than 800 stores and entertainment opportunities including an amusement park, waterpark, a casino, bowling and Telus world of science much more, we are centrally located for lot of corporate and industrial offices.

We sincerely apologize for the inconvenience caused, we do hope to welcome you back to The Double Tree by Hilton Edmonton in the near future.

Regards,

Rajesh Chollangi
Front Office Manager

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Reviewed 29 August 2014

Edmonton has a lot of bad places you can stay. This is NOT one of them. The hotel is modern and vibrant. The staff throughout the hotel are nice and professional. From the warm cookie to when you check in, to the clean facility, and nice dining experience we will definitely head back. The comfortable bed and air conditioning was a huge improvement over some of the other hotels in the area that we have stayed at previously.

The pool is a good size and is close the West Ed mall.

Date of stay: August 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Terceratops
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this reviewResponded 31 August 2014

We are very happy to hear that you found our hotel perfect for your travel needs and that you were very pleased with the amenities and service received during your stay with us. We thank you for staying and hope to see you for future visits.

We will see you soon.

Kind Regards,

Rajesh Chollangi
Front Office Manager

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Reviewed 26 August 2014

I have stayed in the hotel several time now in 2014. The lobby and personnel greeting you are top notch and very friendly. Upon checking the rooms are very good and clean. However I have had some issue with the room not being fully cleaned every night.
On one occasion the air-conditioning did not work after notifying the front desk and have an issue on another night the front desk I was great and gave me a free upgrade to a king suite on my next stay.

Date of stay: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Matt W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this reviewResponded 29 August 2014

Thank you for choosing to stay at the Double Tree by Hilton West Edmonton. We are delighted to read that you enjoyed your recent stay in our hotel. It is always encouraging for us to learn that our guests are pleased with our services and facility as it is what we strive for every day. I sincerely apologize regarding the inconvenience experienced during your stay with the air-conditioning in your room. Thanks for giving us the chance to "Make It Right”, we are sure you enjoyed the alternatives offered and the free complimentary upgrade to one of our suite rooms for the future stay.

We are looking forward to welcoming you upon your next visit to our property.

Kind Regards,

Rajesh Chollangi
Front Office Manager

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Reviewed 26 August 2014

I would recommend this hotel to a friend or family member. The service was very welcoming and approachable, the room was really clean and tidy. and I had a very positive over all experience stay at the Double Tree.

Date of stay: August 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank cloekwan696
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this reviewResponded 29 August 2014

We are very happy to hear that you found our hotel perfect for your travel needs and that you were pleased with the amenities of the hotel. We are delighted to hear you would like to recommend our property to your friends and family. Thank you for staying and hope to see you for future visits.

We will see you soon.

Kind Regards,

Rajesh Chollangi
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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